Part-time Dispatcher
About The Position
Dispatcher Care2U is a fast-growing healthcare startup providing on demand, in-home, urgent, and acute care throughout Manhattan, the surrounding boroughs, Nassau, and Westchester counties, focusing on providing a patient-centered care experience. Our goal is to keep patients in their homes and out of the hospital. The dispatcher plays a critical role in managing both urgent and ongoing care needs for our patients. This position supports field staff through effective communication and coordination, ensuring smooth day-to-day operations. This is an entry-level position with opportunities for growth.
Requirements
- Strong verbal and written communication skills with the ability to interact professionally across teams.
- Calm under pressure with the ability to make quick, sound decisions.
- Highly organized and capable of managing multiple tasks independently.
- Comfortable working in a fast-paced, dynamic environment.
- Strong judgment and critical thinking skills.
- Collaborative mindset with a focus on supporting both field and leadership teams.
- Flexibility to work shifts, including evenings, weekends, and holidays.
- Resides in or near New York City or Long Island, or willing to commute within the operational area.
- Proficient in using computer systems, scheduling software, and data entry platforms.
Nice To Haves
- Experience in healthcare or dispatching preferred but not required.
Responsibilities
- Answer calls promptly and professionally, obtaining critical information from callers
- Evaluate the location and nature of visits. Confer with a supervisor when needed to determine the appropriate level of response.
- Actively manage the patient scheduling system, updating arrival times and adjusting provider time slots based on field staff updates.
- Assign field staff based on call priority and location of available units.
- Provide timely updates on field staff locations and ETAs to clinical and leadership teams.
- Offer preparation instructions to patients or caregivers while field staff are en route.
- Track field unit locations and statuses, coordinating activities to maintain operational efficiency.
- Maintain accurate and timely records of calls, responses, and outcomes in the dispatch system.
- Follow established company protocols and procedures to ensure compliance.
- Ensure all necessary information and items are collected before field staff leave a patient’s home.
- Provide field units with updates on patient orders, traffic, obstacles, and other logistical considerations.
- Monitor routes and adjust priorities to optimize scheduling and coverage.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
