DISPATCHER (PART TIME)

Compass Group • Birmingham, AL

2d • Onsite

About The Position

We are hiring immediately for part time DISPATCHER positions. This role coordinates and monitors Patient Transportation services activities through timely, accurate dispatch and management of customer transportation requests. TouchPoint Support Services, as part of Compass Healthcare, serves hospitality for patients, families, and visitors at Ascension Health hospitals across the U.S. Our mission is to serve up hospitality, creating moments that matter through meals, facilities, and patient support. We foster a culture of caring deeply for people, building belonging, and serving with detail, quality, and excellence to set the stage for healing. We empower and uplift each other, grow in our careers, and have fun while supporting the mission to improve the health of the poor and vulnerable.

Requirements

• Prior dispatcher and customer service experience preferred.

Responsibilities

• Provides quality customer service to customers by providing one-on-one attention to detail.
• Understands and applies knowledge of basic patient transport concepts, infection control practices and proper body mechanics.
• Determines, explains and develops dispatcher logic and transporter activities. Transports patients when necessary.
• Directs the activity of the transport function and transporters, ensuring timely completion of tasks. Monitors procedures related to availability and completion task, and follows up on issues related to service and operations.
• Ensures requests have been addressed in an efficient, timely manner according to current departmental standards, priorities and patient appointments.
• Serves as a liaison between Patient Transportation and other departments.
• Assigns, collects and distributes pagers. Monitors daily sign-in/out procedures.
• Develops and promotes positive customer service relationships with patients, patient family members, visitors and staff. Ensures accurate, timely dispatch of transport requests. Ensures maximum staff productivity.
• Resolves problems related to patient, visitor, staff or employee complaints. Recommends solutions for ongoing or recurring issues.
• Performs other duties as assigned.

Benefits

• Retirement Plan
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed