Emergency Financial Assistance Outreach Coordinator

Diocese of St. Augustine•Jacksonville, FL

3d•$21 - $22•Onsite

About The Position

The Catholic Charities Jacksonville Regional Office is seeking a full-time, non-exempt Emergency Financial Assistance Outreach Coordinator. This is an in-office 40-hour a week position, Monday to Friday, 8 am to 4:30 pm, located in Jacksonville, FL. The salary range is $21 to $22 an hour, commensurate with experience and qualifications. Catholic Charities offers a competitive non-profit compensation package with competitive pay rates and comprehensive benefits; 100% employer paid health insurance, paid time off, sick leave, 12 paid holidays, paid parental leave, life insurance, flexible spending account, short-term disability, long-term disability, supplemental 403B retirement plan, and pension.

Requirements

Minimum of two years of experience in community outreach, case management, healthcare, social services, or community engagement required.
Successfully complete a Level II background screening.
Successfully complete a professional reference check.
Successfully complete a local background check in the county of residence.
Successfully complete an annual Motor Vehicle Record (MVR) check.
Maintain a valid Florida driver’s license and reliable transportation.
Provide proof of and maintain personal automobile insurance that meets agency requirements.
Provide copies of all required licenses and certifications prior to the first day of employment.
Successfully complete employment eligibility verification through E-Verify.

Nice To Haves

Bachelor’s degree in social work, public health, human services, or a related field preferred.
Experience working with individuals living with HIV/AIDS or within healthcare, housing, or community-based service settings preferred.

Responsibilities

Develop and maintain collaborative relationships with hospitals, healthcare providers, health departments, community-based organizations, and other referral partners to promote program awareness and facilitate referrals.
Conduct regular outreach visits, presentations, and educational activities with community partners regarding program eligibility, available services, and referral procedures.
Represent Catholic Charities at community meetings, coalitions, networking events, and other collaborative activities to strengthen partnerships and expand referral networks.
Identify and engage individuals and families affected by HIV/AIDS who may be experiencing housing instability, financial crisis, or other needs that may qualify them for program assistance.
Coordinate with Intake, Case Management, and other program staff to ensure timely follow-up on referrals, appropriate connections to services, and continuity of care.
Assist in developing and implementing outreach strategies, materials, and activities designed to increase program visibility, awareness, and access among eligible populations.
Track outreach activities, community partnerships, referral sources, and outcomes to support program evaluation, performance monitoring, and required reporting.
Maintain accurate, complete, and timely documentation in accordance with agency, program, contractual, and funder requirements.
Support overall program performance and compliance with HOPWA contractual, programmatic, documentation, and reporting requirements.
Carry out all responsibilities in a manner consistent with the mission and values of Catholic Charities, fostering a compassionate and collaborative environment and promoting dignity, stability, and self-sufficiency for individuals and families served.
Treat clients, coworkers, volunteers, and community partners with dignity and respect, demonstrating sensitivity to the cultural, socioeconomic, and spiritual characteristics of the populations served.
Maintain the confidentiality and security of client, employee, and agency information in accordance with agency policies and applicable laws and regulations.
Maintain regular and effective communication with the supervisor regarding outreach activities, referral trends, community partnerships, emerging needs, challenges, and other matters requiring guidance or attention.
Attend required agency, departmental, and program meetings and participate in training, in-service activities, continuing education, conferences, and workshops necessary for professional development and compliance.
Complete and maintain all documentation, records, and required reports in a timely, complete, and accurate manner and in accordance with applicable regulatory, statutory, contractual, grant, and agency requirements.
Comply with all applicable Diocese of St. Augustine and Catholic Charities Bureau, Inc. policies, procedures, standards, and requirements.
Perform other duties as assigned to support program and agency operations.