Bilingual Emergency Dispatcher - 2nd Shift

Kings III Emergency Communications•Coppell, TX

7h•Onsite

About The Position

The Bilingual Emergency Dispatcher will handle inbound calls from push button emergency phones, monitoring emergency phones in locations such as elevators and pool areas. Extensive on-the-job training is provided, and no prior dispatcher experience is necessary. This role offers the satisfaction of helping those in need within a safe and supportive environment.

Requirements

High school diploma or GED
1-year customer service, call center, or dispatcher experience
Availability to work weekends, holidays, and 1st shift (7:45am - 4:15pm)
Bilingual in English and Spanish required
Extraordinary customer service skills that meet quality standards for services
Excellent oral and written communication and interpersonal skills
Exceptional active listening skills, giving full attention to what others are saying, asking questions as appropriate without interrupting
Working knowledge of Microsoft Word, Excel, and Outlook
Self-motivated with ability to work independently as well as part of a team
Accurately type at least 35 wpm with an accuracy rate of 95% or better
High rate of accuracy and attention to detail
Dependable and organized
Positive, competitive, and a determined attitude

Nice To Haves

A sense of humor is a plus, we like to have fun!

Responsibilities

Respond to testing and emergency calls
Answer a high volume of inbound calls from customers and vendors
Address inquiries, provide accurate customer details, and document updates on emergency situations
Notify the customer call list of emergent and non-emergent situations
Dispatch the Elevator Company or the appropriate authorities when necessary
Manage multiple software programs for call handling and team communication
Communicate updates clearly and concisely
Provide world class customer service
Follow and abide by our core values

Benefits

Medical insurance with 1 HSA and 2 PPO plan options
Dental, vision, life, short- and long-term disability insurance
401k with company contribution
Employee Assistance Program (EAP)
Company paid telemedicine 24/7 access
8 paid holidays, plus 1 floating holiday
15 days of PTO accrued in year 1
Generous referral bonus program
Work life balance
Team building, company events, attendance at our annual meeting and fun night, and other fun events
Relaxed professional dress code