Dispatcher 2nd Shift

Roto-Rooter Services Company•Glen Burnie, MD

1d•$19 - $21•Onsite

About The Position

Founded in 1935, Roto-Rooter is North America's largest plumbing, drain cleaning, and water cleanup services provider. Roto-Rooter operates businesses in over 100 company-owned branches, independent contractor territories, and approximately 400 independent franchise operations, serving approximately 90% of the U.S. population and parts of Canada. Dispatcher, 2nd Shift If job security, top pay, excellent benefits, and career advancement representing a well-known national brand are what you're looking for, Roto-Rooter is the company for you. We take pride in being a great place to work and providing excellent pay with top benefits. The hourly pay rate for this position is between $19.00-$21.00, depending on experience. Hiring immediately for full-time 2nd shift dispatcher position at Roto-Rooter’s Baltimore area Call Center. Bilingual skills preferred, but not required. This is an evening position that may include weekends.

Requirements

Ability to multi-task
Excellent customer service skills
A working knowledge of Microsoft Word and Excel programs
Self-starter who is organized and thorough with attention to detail and thrives in our fast-paced work environment

Nice To Haves

Bilingual skills are a plus
AS400 knowledge is preferred

Responsibilities

Serve as liaison between our field service technicians and customers.
Distribute jobs to field service technicians.
Manage the workload of service technicians in a multi-state region.
Interact with customers to keep them informed of the arrival status of their assigned service technician.
Relay necessary job details and other information to the service technician.
Resolve any customer service concerns.