Bilingual Emergency Dispatcher - 1st Shift

Kings III Emergency Communications•Coppell, TX

7h•Onsite

About The Position

This role involves handling inbound calls from emergency phones located in various areas such as elevators and pool areas. The dispatcher will monitor these phones, which are used in emergency situations. No prior dispatcher experience is required, as extensive on-the-job training is provided. The position offers the satisfaction of helping those in need within a safe and supportive work environment. Kings III, established in 1989 and a four-time winner of DFW Top Workplaces (2020-2023), is a growing and dynamic company focused on change and innovation. The company values continuous learning, growth, and creativity, with a significant percentage of employees having long tenure.

Requirements

High school diploma or GED
1-year customer service, call center, or dispatcher experience
Availability to work weekends, holidays, and 1st shift (7:45am - 4:15pm)
Bilingual in English and Spanish required
Extraordinary customer service skills that meet quality standards for services
Excellent oral and written communication and interpersonal skills
Exceptional active listening skills, giving full attention to what others are saying, asking questions as appropriate without interrupting
Working knowledge of Microsoft Word, Excel, and Outlook
Self-motivated with ability to work independently as well as part of a team
Accurately type at least 35 wpm with an accuracy rate of 95% or better
High rate of accuracy and attention to detail
Dependable and organized
Positive, competitive, and a determined attitude

Nice To Haves

A sense of humor is a plus, we like to have fun!

Responsibilities

Respond to testing and emergency calls
Answer a high volume of inbound calls from customers and vendors
Address inquiries, provide accurate customer details, and document updates on emergency situations
Notify the customer call list of emergent and non-emergent situations
Dispatch the Elevator Company or the appropriate authorities when necessary
Manage multiple software programs for call handling and team communication
Communicate updates clearly and concisely
Provide world class customer service
Follow and abide by our core values

Benefits

Medical insurance with 1 HSA and 2 PPO plan options
Dental, vision, life, short- and long-term disability insurance
401k with company contribution
Employee Assistance Program (EAP)
Company paid telemedicine 24/7 access
8 paid holidays, plus 1 floating holiday
15 days of PTO accrued in year 1
Generous referral bonus program
Work life balance
Team building, company events, attendance at our annual meeting and fun night, and other fun events
Relaxed professional dress code