Emergency Dispatcher

City of Cedar Park•Cedar Park, TX

5d•$50,000 - $66,000•Onsite

About The Position

The City of Cedar Park is seeking a skilled and dedicated Emergency Dispatcher to join their public safety team. This role serves as a critical link in ensuring swift responses during emergencies. The position offers a rewarding career with a $2500 sign-on incentive. The salary ranges are: Emergency Dispatcher Trainee - $50,000.00, Emergency Dispatcher I - $53,000.00, Emergency Dispatcher II - $60,000.00, and Emergency Dispatcher III - $66,000.00.

Requirements

High School Diploma, or its equivalent (for all levels).
Emergency Dispatch I: At least one to three (1-3) years’ experience in a high-volume call center or 9-1-1 dispatcher work environment, OR any equivalent combination of experience and training which provides the required knowledge, skills, and abilities.
Emergency Dispatch II: At least four to seven (4-7) years’ experience in a high-volume call center or 9-1-1 dispatcher work environment, OR any equivalent combination of experience and training which provides the required knowledge, skills, and abilities.
Emergency Dispatch III: At least eight (8) years’ experience in a high-volume call center or 9-1-1 dispatcher work environment, OR any equivalent combination of experience and training which provides the required knowledge, skills, and abilities.
Valid Telecommunications Basic or Intermediate Operator Certification from the Texas Commission of Law Enforcement (TCOLE); or ability to earn certification within one (1) year of employment (for Dispatcher I).
Valid Telecommunications Advanced Operator Certification from the Texas Commission of Law Enforcement (TCOLE); or ability to earn certification within one (1) year of employment (for Dispatcher II).
Valid Telecommunications Master Operator Certification from the Texas Commission of Law Enforcement (TCOLE); or ability to earn certification within one (1) year of employment (for Dispatcher III).

Nice To Haves

Communications Training Officer Certification
Emergency Police Dispatcher Certification
Crisis Communications Certification
Active Shooter (Assailant) Training Course
Monthly Continuing Education Certifications

Responsibilities

Receives and records incoming emergency and non-emergency calls on both the telephone and two-way radio, including animal control and 9-1-1 calls.
Evaluates calls and dispatches appropriate field responders for emergency and non-emergency calls.
Evaluates and directs non-emergency calls to appropriate staff, officers, and/or agencies.
Monitors radio frequencies of field response personnel.
Assists and answers questions from the general public.
Gives directions to citizens and responders when necessary.
Trains new dispatch personnel on equipment operations and adhering to procedures while providing excellent customer service.
Files and pulls local warrants for officers when needed.
Performs computer-assisted and manual records checks for officers on individuals, locations, vehicles and other property, sometimes verifying warrants, suspended or expired license, or reports of stolen property with the originating agency.
Reviews the department’s policies and procedures.
Maintains, updates, and accesses various logs and computer data files of responder activities, including incident reports, accident reports, stolen or repossessed property logs, maps, shift logs, etc.
Performs data entry of logs and records regarding officer activities, including traffic stops, DWIs, suspicious vehicles, people and incidents, ensuring officer safety.
Completes forms and reports as needed.
Operates recording equipment for 9-1-1 and telephone calls.
Assists Deaf and hard-of-hearing persons using a Telecommunications Device for the Deaf (TDD).
Routinely runs diagnostic testing of various equipment within the Communications Center.
Enters information regarding wanted and missing persons, stolen items, and protection orders into Texas and National Crime Information computer database and validates information against reports.
Files departmental records.
Assists the general public with questions in person and over the phone, giving direction when needed.
Alerts state and federal agencies of stolen vehicles and property, wanted and missing persons, etc., using TLETS computer system.
Prints computerized forms for officers as necessary.
Maintains files on repossessed automobiles.
Works rotating shift work during evenings, nights, weekends, and holidays.
May be required to work extended shifts.
Will be subject to emergency callout(s).
Performs such other related duties as may be assigned.