Emergency Dispatch Specialist

City of Kingsport•Kingsport, TN

2d•Onsite

About The Position

Answers emergency 911 and non-emergency telephone calls, determines the nature/urgency of call and dispatches appropriate personnel, emergency vehicle(s) and/or equipment. The City of Kingsport does not discriminate on the basis of race, color, religion, creed, ethnicity, national origin, sex, disability, age, status as a protected veteran, or any other class protected by Federal or State laws and regulations.

Requirements

Knowledge of 911 emergency dispatch policies and practices
Knowledge of NCIC, TCIC and TIES computer operation and use policies and procedures
Knowledge of the streets, locations and addresses within the City of Kingsport
Knowledge of all applicable emergency response plans including Emergency Preparedness and Sullivan County EOP Hazmat Emergency Response Plan
Knowledge of general City of Kingsport Police, Fire, and Public Works operations
Knowledge of Emergency Medical Dispatch policies and procedures
Skill in communicating using standard telephone and two-way radio equipment
Skill in evaluating emergency calls and determining appropriate level of response required
Skill in remaining calm during emergency situations and communicating effectively to persons in varying degrees of hysteria
Skill in establishing and maintaining effective working relationships with other law enforcement personnel, other city personnel, outside law enforcement agencies and the general public
Skill in working in an environment subject to quickly changing priorities and frequent situations requiring the demonstration of judgment in emergency and life threatening occurrences via telephone
High school graduate or high school equivalent
Ability to complete a course of study leading to certification to operate NCIC terminal and Emergency Medical Dispatch within the first year of employment

Nice To Haves

Experience equivalent to one-year full time office support work

Responsibilities

Answers emergency 911 and non-emergency phone lines
Dispatches appropriate personnel and equipment in regard to Police, Fire, and/or EMS response
Records information required to document time and nature of call as well as time and nature of response
Monitors burglar and fire alarm systems, dispatches appropriate department
Answers after hour emergency calls for Public Works, Water/Sewer Departments, Animal Control Officers and other city offices
Dispatches appropriate personnel and equipment to non-emergent calls such as sewer, water, animal control officers and other city offices
Enters all actions taken into computer aided dispatch system
Operates NCIC terminals to enter/retrieve law enforcement information/data, logs calls to provide a record of daily activities
Monitors/operates two-way radios to provide information and monitor status of City of Kingsport law enforcement personnel, City of Kingsport Fire Department personnel, and Sullivan County EMS personnel as the nature and location of calls
Observes all closed-circuit television monitors for activity in restricted area(s)
Conducts regular tests of pagers and radio equipment to ensure continuous proper operating condition
Provides informational assistance to other law enforcement personnel, agencies and city department staff through TCIC and TIES
Maintains and updates CAD unicodes, tables, unit assignments and Geo-Base to meet needs of daily operations
Serve on committees
Fulfill obligations of the Communications Shift Leader in his/her absence
When assigned may appear and testify on behalf of City of Kingsport law enforcement officers regarding the authenticity of recorded messages
Performs additional duties as assigned