Dispatch Specialist

Comcentric Consulting • Tulsa, OK

3d • Remote

About The Position

We are seeking a Dispatch Specialist for a 24-month REMOTE contract (with possible extension and/or conversion to perm) working central time zone. The Dispatch Specialist is responsible for dispatching, working with technicians and their schedules, and maintaining calendars. This role requires 1 year of Dispatching, Scheduling, Call Center, or Coordinator experience. Candidates must be US Citizens or Green Card holders and pass a background check to be eligible for hire.

Requirements

• 1 year of Dispatching, Scheduling, Call Center, or Coordinator experience.
• US Citizen or Green Card holder.
• Must pass background check.
• Good telephone skills – Clear, understandable speaking voice.
• Strong organizational skills.
• High School, GED or equivalent education and relevant experience.

Nice To Haves

• There is a possibility of a rotating Saturday shift, not set in stone.

Responsibilities

• Utilize systems to monitor workflow and load the work to qualified technicians.
• Evaluate and reassign work to available technicians as needed.
• Work to monitor and regulate work volumes.
• Communicate with technicians and/or other departmental employees to resolve force availability imbalances.
• Read and analyze exception service orders and repair tickets to dispatch to the appropriate technician based upon the company criteria.
• Ensure that service orders and repair tickets are processed accurately.
• Acquires skills through a combination of formal training and considerable on-the-job experience.
• May serve as lead and/or primary technical resource within department or work area.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED