Colorado State Patrol Emergency Dispatch Services Director

State of Colorado•Denver, CO

3d•Onsite

About The Position

The Emergency Dispatch Services Director will serve as a mission-driven leader for the Colorado State Patrol (CSP). This executive leadership position oversees statewide public safety communications center operations, drives strategic direction, and manages critical technology and financial resources. The ideal candidate will combine deep operational experience in Public Safety Answering Points (PSAPs) with proven executive leadership, high integrity, and a collaborative approach to serving internal personnel and statewide public safety partners.

Requirements

Ten (10) years of progressively responsible leadership experience in the public safety and emergency communications field, which must include both of the following: Five (5) years of organizational leadership experience directly managing public safety communication center(s). Five (5) years of demonstrated professional experience in policy development, strategic planning, and budget management.
At least two (2) years of experience with public or business administration, establishing goals and objectives, as well as developing and managing a budget to achieve program goals and objectives.
Must be a Colorado resident at the time of application.
Requires successful completion of a background investigation that includes a polygraph exam, a fingerprint based criminal history search, reference checking, driving history and drug test.

Nice To Haves

Active commitment to standard-setting bodies in public safety communications—specifically the Association of Public-Safety Communications Officials (APCO) and the National Emergency Number Association (NENA).
Emergency Number Professional (ENP) (NENA): Comprehensive knowledge across PSAP management, operational procedures, technical infrastructure, legal issues, and NG911 standards.
Certified Public-Safety Executive (CPE) (APCO): Advanced expertise in executive leadership theories, organizational dynamics, change management, and strategic decision-making.
Registered Public-Safety Leader (RPL) (APCO): Proven skill in leading teams, interpersonal negotiation, executing agency projects, and building high-performance cultures.
Center Manager Certification Program (CMCP) (NENA): Focused mastery in center operations, human resources, budget oversight, quality assurance, and stress management in a PSAP environment.

Responsibilities

Establish organizational structure, set long- and short-term strategic work plans, and lead change management initiatives across state emergency communications operations.
Direct public safety communication centers, ensuring compliance with state/federal laws, department policies, and Next Generation 911 (NG911) technical standards.
Oversee large, complex operating budgets, financial planning, contracting, procurement, and resource allocation.
Build high-performance, transparent work cultures; foster collaborative relationships with other local PSAPs, statewide law enforcement, and emergency response partners; and navigate multi-agency consensus-building.

Benefits

Medical and dental options are available for permanent employees and their dependents.
Short and long-term disability coverage.
Life insurance that includes legal resources and discounts.
Basic Life and AD&D insurance equal to their annual earnings subject to a minimum benefit of $50,000 and a maximum of $250,000.
Basic Life and AD&D are provided by the State of Colorado at no cost to employees.
The State of Colorado's Wellness Program, State of Health, is a no-cost, year-long program that supports an employee’s health and wellness goals.
Participants can earn a $20 per month health insurance premium discount.
Through BenefitHub, State of Colorado employees have access to discounts, promotions and special programs from hundreds of retailers, restaurants, travel and entertainment venues throughout Colorado and across the country.
State contribution into a Health Savings Account when enrolled in a High Deductible Health Plan.
Eligible employees have access to medical leave under the Family Medical Leave Act (FMLA) and the State of Colorado Family and Medical Leave Insurance Program (FAMLI).
Eligibility for hybrid or other flexible work arrangements based on the nature of the role.
Excellent retirement benefits including mandatory PERA Defined Benefit Plan or PERA Defined Contribution Plan, plus optional 401K and 457 plans.
Generous time off including 11 paid holidays annually and accrued annual and sick leave and four annual wellness days.
The Employee Assistance Program (C-SEAP) is available in every region of the state.
Tuition reimbursement and reduced college tuition at CSU Global and DeVry University.
Credit Union of Colorado membership eligibility.