Emergency Dispatch Operator Patient Services

Ascension•Austin, TX

2d•Onsite

About The Position

Ascension is a leading nonprofit Catholic health system with a culture and associate experience grounded in service, growth, care and connection. We empower our 99,000+ associates to bring their skills and expertise every day to reimagining healthcare, together. Recognized as one of the Best 150+ Places to Work in Healthcare and a Military-Friendly Gold Employer, you’ll find an inclusive and supportive environment where your contributions truly matter.

Requirements

High School diploma equivalency OR 1 year of applicable cumulative job specific experience required.
Required professional licensure/certification can be used in lieu of education or experience, if applicable.

Nice To Haves

High Volume Center Experience Preferred

Responsibilities

Orchestrate critical communications as the primary dispatcher for 13 Ascension Hospitals, ensuring emergency calls are answered with urgency and routed with 100% accuracy.
Synchronize hospital-wide physician coverage by managing complex on-call schedules across all specialties to ensure life-saving care is always available.
Lead emergency protocol execution by monitoring fire and life-safety alarm panels, triggering rapid-response procedures calmly and effectively during high-stress incidents.
Facilitate real-time data flow by providing essential patient, department, and staff information to clinical teams, serving as a vital link in the care delivery chain.
Uphold operational readiness by meticulously updating department documentation and schedules, ensuring the entire network has the right contact at the right time.