Emergency Desk Operations Dispatcher
About The Position
This position is totally responsible for the operation of the Control Desk at Facilities Management & Planning. This includes after hours, weekends and holidays. This position is responsible on a 24-hour/7-day basis to receive requests for emergency maintenance and then direct and coordinate the various management, trades and custodial activities. Creates work orders, properly documents unusual incidents, and notifies appropriate management staff of serious situations involving FM&P or its employees. Monitors a variety of computerized alarm systems for HVAC, electrical, and plumbing systems, assesses the alarms that come in, and directs the appropriate response. Maintains a 24/7 point of contact for all FM&P activities.
Requirements
- Ability to operate the Control Desk at Facilities Management & Planning, including after hours, weekends and holidays.
- Ability to receive requests for emergency maintenance on a 24-hour/7-day basis.
- Ability to direct and coordinate management, trades, and custodial activities for emergency maintenance.
- Ability to create work orders.
- Ability to properly document unusual incidents.
- Ability to notify appropriate management staff of serious situations involving FM&P or its employees.
- Ability to monitor a variety of computerized alarm systems for HVAC, electrical, and plumbing systems.
- Ability to assess incoming alarms and direct the appropriate response.
- Ability to maintain a 24/7 point of contact for all FM&P activities.
Responsibilities
- Operation of the Control Desk at Facilities Management & Planning, including after hours, weekends and holidays.
- Receiving requests for emergency maintenance on a 24-hour/7-day basis.
- Directing and coordinating management, trades, and custodial activities for emergency maintenance.
- Creating work orders.
- Properly documenting unusual incidents.
- Notifying appropriate management staff of serious situations involving FM&P or its employees.
- Monitoring a variety of computerized alarm systems for HVAC, electrical, and plumbing systems.
- Assessing incoming alarms and directing the appropriate response.
- Maintaining a 24/7 point of contact for all FM&P activities.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
