Emergency Desk Operations Dispatcher

Boston University • Boston, MA

5d • Onsite

About The Position

This position is totally responsible for the operation of the Control Desk at Facilities Management & Planning. This includes after hours, weekends and holidays. This position is responsible on a 24-hour/7-day basis to receive requests for emergency maintenance and then direct and coordinate the various management, trades and custodial activities. Creates work orders, properly documents unusual incidents, and notifies appropriate management staff of serious situations involving FM&P or its employees. Monitors a variety of computerized alarm systems for HVAC, electrical, and plumbing systems, assesses the alarms that come in, and directs the appropriate response. Maintains a 24/7 point of contact for all FM&P activities.

Requirements

• Associate's or Vocational/Technical degree required.
• Three to five years of relevant experience.

Nice To Haves

• B.A./B.S. preferred.

Responsibilities

• Operation of the Control Desk at Facilities Management & Planning, including after hours, weekends and holidays.
• Receive requests for emergency maintenance.
• Direct and coordinate various management, trades and custodial activities.
• Create work orders.
• Properly document unusual incidents.
• Notify appropriate management staff of serious situations involving FM&P or its employees.
• Monitor a variety of computerized alarm systems for HVAC, electrical, and plumbing systems.
• Assess incoming alarms and direct the appropriate response.
• Maintain a 24/7 point of contact for all FM&P activities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree