Emergency Dept Technician

Hennepin Healthcare•Minneapolis, MN

23h•Onsite

About The Position

The Emergency Dept Technician provides direct and indirect patient care as delegated and directed by licensed staff. The role includes patient services, role modeling, quality and resource stewardship, and patient advocacy and customer service. The position is in the Emergency Department at the main HCMC campus and is a 0.6 FTE role (48 hours per two-week pay period), working varied days, including every third weekend, on 12-hour day shifts.

Requirements

Current certification on the Minnesota Nursing Assistant Registry and six months of experience in a health care setting; or EMT/EMT-P certification; or at least 12 months of direct patient care experience in a hospital, TCU, or skilled nursing facility; or enrollment in a nursing program and completion of one clinical rotation.
Current Basic Life Support (BLS) certification, or obtain it before completion of orientation.
Ability to establish effective relationships with the health care team.
Ability to work independently.
Customer service experience.
Ability to prioritize and organize tasks in a fast-paced environment.
Ability to perform duties in accordance with departmental performance expectations and organizational standards for quality, accuracy, productivity, patient- and family-centered care, and customer service.

Nice To Haves

High school graduation or equivalent.
Training or equivalent experience as a nursing assistant, health care assistant, emergency department technician, or EMT/EMT-P.
Current enrollment in a four-year RN program.
Experience with EPIC and/or a similar electronic health record system.
One year of Nursing Assistant experience in a similar hospital setting.
Knowledge of medical terminology.
Previous phlebotomy experience.

Responsibilities

Develop and maintain positive working relationships with patients, families, team members, department personnel, and medical center personnel, using Patient & Family Centered Care principles.
Respond promptly to patient call lights, identify patient needs, provide appropriate assistance, or communicate needs to the appropriate team members.
Adapt patient care activities to different patient populations while following the hospital’s mission, vision, values, and essential behaviors; maintain patient privacy and confidentiality.
Perform intentional rounding in collaboration with the RN.
Report patient or family complaints to the primary nurse, charge nurse, or RN Supervisor.
Maintain a safe environment for patients and team members, including using organizational communication routes and devices.
Complete mandatory hospital and unit-based requirements by their due dates and participate in staff meetings, training, and quality improvement initiatives.
Perform clinical duties listed in the orientation packet and validated through required competency assessment.
Communicate patient changes or pertinent information—including physical appearance, attitude, intake and output, vital signs, and point-of-care testing—to the nurse; record which nurse was notified of abnormal results.
Assist with initial patient assessments and ongoing vital-sign monitoring; apply monitoring equipment and obtain vital signs.
After training and competency validation, and when delegated by a Registered Nurse, perform technical procedures that may include phlebotomy, wound care and splinting, point-of-care testing, patient decontamination, Foley catheter insertion or removal, specimen collection, and IV insertion or removal.
Assist patients with activities of daily living, including bathing, toileting, ambulation, and feeding.
Transport patients safely within the hospital.
Prepare rooms for incoming patients; set up, clean, and stock medical equipment and procedure trays.
Consistently follow infection control practices.
Maintain accurate and timely records of care in the electronic medical record.
Perform other duties as assigned.