Emergency Department Technician - Emergency Room General

Hartford Healthcare•Manchester, CT

About The Position

Works with an interdisciplinary team to deliver high-quality, compassionate care to patients presenting to the Emergency Department. Performs activities that assist patients in meeting basic human needs and activities of daily living, providing basic patient care under the direction of the RN, LPN, Paramedic, mid-level provider, or physician. Assists in maintaining a safe and clean environment. Reports to the Clinical Nurse Manager. Provides general patient care addressing physical and psychosocial needs, with age-appropriate care based on knowledge of growth and development across the life span. Assists with patient admission, transfer, discharge, preparation, evaluation, and procedures. Observes patients as ordered, including safety checks and continuous or 1:1 observation, and documents appropriately. Reports changes in patient status, pain complaints, and other relevant observations to appropriate licensed personnel. Helps maintain patient safety, comfort, privacy, and a therapeutic environment, including using psychological and physical management techniques consistent with Crisis Prevention Institute training. Prepares rooms and equipment, monitors and restocks supplies, collects and sends labeled specimens, and assists providers with treatments and special procedures. Duties as oriented may include EKGs, phlebotomy, point-of-care testing, crutch walking, dressing changes, air casts, ace wraps, and splinting. All patient care activities are delegated and supervised by the registered nurse, mid-level provider, or physician. The role requires effective communication and cooperation with the care team and outside agencies, flexibility and organization in stressful situations, and willingness to assist others and make productive use of downtime. Hartford HealthCare describes its benefits program as competitive and designed to support work/life balance, and offers career development and growth opportunities.

Requirements

High school diploma or GED equivalent.
Certification in required Basic Life Support and De-Escalation techniques upon hire or within the new-employee introductory orientation period; must maintain clinical competency during employment.
At least one recent year of experience as an Emergency Medical Technician, Clinical Medical Assistant, or Certified Nurse Assistant, or at least one current year of patient-care experience.
Ability to read, write, and communicate effectively in English.
Basic personal computer skills.
Ability to take swift and efficient action, including patient restraint, when responding to patient emergency codes.
Ability to be flexible, organized, and function under stressful situations.
Patient-care activities are delegated by and supervised by a registered nurse, mid-level provider, or physician.

Responsibilities

Provide basic patient care addressing patients’ physical and psychosocial needs and activities of daily living under the direction of designated clinical personnel.
Provide age-appropriate care based on knowledge of growth and development across the life span.
Assist with admission, transfer, and discharge of patients.
Communicate observed changes in patient status and patient reports of pain to appropriate licensed personnel.
Collect, report, and assist with documentation of patient-care data.
Help maintain a safe, clean, and therapeutic patient-care environment and promote positive patient outcomes.
Perform ordered patient observation, including safety checks and continuous or 1:1 observation, and document appropriately.
Use psychological and physical management techniques consistent with Crisis Prevention Institute training to manage violent or potentially violent situations.
Communicate clearly and appropriately with the team leader, coworkers, and other members of the health care team.
Maintain cooperative working relationships with outside agencies, including police, fire, and EMS.
Prepare rooms between patients and procedures, prepare equipment, and assist with procedures.
Monitor and restock supplies as needed.
Respond promptly to patient requests and call bells while maintaining patient comfort and privacy.
Monitor activity throughout the department and assist coworkers with heavier workloads; make productive use of downtime.
Assist providers with treatments and special procedures and use related equipment.
Collect, correctly label, and send ordered specimens to the laboratory.
Prepare patients for evaluation, including undressing and placement on noninvasive blood pressure, ECG, and pulse oximetry monitors.
Perform duties as oriented, including EKGs, phlebotomy, point-of-care testing, crutch walking, dressing changes, air casts, ace wraps, and splinting.
Receive and carry out instructions accurately and promptly.
Perform other duties as assigned to promote efficient unit functioning.
Demonstrate integrity, patient-centeredness, respect, accountability, and compassion in work-related decisions and actions.