PT REGISTRATION SPEC - ED

Covenant Health • Knoxville, TN

48d

About The Position

The Emergency Department Patient Registration Specialist coordinates registration for patient encounters in the Emergency Department. The role handles quick and full registration, accurate collection of demographic and financial information, insurance-benefit verification, required data entry, and payment collection. The department operates 24/7. The position works variable shifts and rotates through on-call and holiday schedules to meet departmental needs. The specialist also works across Emergency Department areas and performs registrations and related tasks for other clinical sites and hospital services.

Requirements

• At least 6 months of customer-facing or customer-service experience.
• Basic computer skills.
• Education and/or prior work experience sufficient to demonstrate the knowledge, skills, and ability needed for the job; typically equivalent to a high school diploma or GED.

Nice To Haves

• Bachelor’s degree in a directly related field from an accredited college or university.

Responsibilities

• Complete Emergency Department quick registrations in a timely manner.
• Coordinate front-desk patient flow and notify the triage or charge nurse when a patient situation requires urgent clinical attention.
• Complete full registration for patient encounters, accurately gathering demographic and financial information and following EMTALA guidelines.
• Collect co-payments and deposits based on verification information, generate receipts, and deliver cash transactions to the facility cashier for posting.
• Use the electronic signature system to complete registration forms and explain information such as consent for treatment, advance directives, and Medicare forms to patients or family members.
• Follow the facility de-escalation process and contact appropriate resources, such as Security or the House Supervisor, when necessary.
• Use the bedside registration process efficiently and effectively.
• Monitor and update each patient's registration status using the Emergency Department Tracking board.
• Issue Medicare notices, including Inpatient Rights and MOON notices, timely when appropriate based on patient status orders and insurance.
• Meet registration quality and MSP accuracy standards of 95% monthly or quarterly.
• Work daily follow-up reports for information that could not initially be obtained, such as PIN and Failed Bill reports.
• Keep current with regulatory and insurance requirements and incorporate changes into daily work.
• Activate manual systems during computer-network downtime and notify leadership of unscheduled downtime.
• Follow departmental policies, procedures, objectives, process-improvement initiatives, safety standards, environmental standards, and infection-control standards.
• Attend monthly staff meetings, participate in discussions about performance and departmental or hospital updates, and complete required annual education assignments.
• Interact professionally with patients, physicians, visitors, and hospital staff, promoting positive public relations for the department and hospital.
• Work efficiently across Emergency Department areas, including the front desk, EMS registration, and Discharge/Financial Counselor functions.
• Complete insurance verification for Emergency Department encounters admitted to the Advanced Care at Home program and for Utilization Management.
• Rotate through on-call and holiday schedules to meet departmental demands in the 24/7 environment.
• Assist acute nursing floors with tasks such as bed assignment, PIN corrections, label printing, and discharge cancellations.
• Assist visitors entering through the Emergency Room entrance.
• Perform registrations for clinical sites and areas such as Select Specialty, Encompass, the Transitional Care Unit, Women’s Services, Lab, DOB Body Hold, and Direct Admissions.
• Handle Legal Blood Alcohol/Toxicology registrations for external law enforcement agencies.
• Provide demographic and billing information to ambulance services.
• Update the HRTS TN Gov system as requested regarding facility availability and status.
• Use multiple computer and software applications, including STAR, Cerner, TransUnion, and insurance websites.
• Manage multiple patients’ registration information concurrently until each registration is complete.
• Work toward goals and objectives and participate in quality-improvement initiatives as requested.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED