Emergency Communications Trainee (Pipeline)

City of Memphis•Memphis, TN

4d•Onsite

About The Position

Works under the general direction of an assigned supervisor in the Communications Service Center. Operates a computer-aided telephone, dispatch and digital trunked simulcast radio system in order to provide emergency and routine dispatcher services to officers and the public. Collects and records information received by documenting the nature of the call, location and circumstances of the call, description of the responsible parties and/or suspects, and the name and number of the caller. Determines the order of response to emergency and non-emergency calls based on available resources. Researches geographical information to assist Police Officers in responding to emergency and non-emergency calls. Maintains status of field units using the CAD system via trunked radio system. Broadcasts information to dispatch units and to provide descriptions of suspects; monitors travel and scene times to evaluate unit status and determine officers' safety. Updates various lists and files to secure required wrecker and ambulance services and to have accurate and timely information available for callers requesting service. Attains and maintains State of Tennessee certification through approved training for public safety dispatcher on the National Crime Information Center (NCIC)/Tennessee Information Enforcement Systems (TIES)/National Law Enforcement Telecommunications Systems (NLETS). Provides Police Officers with information on stolen vehicles, wanted persons, criminal history, etc. by accessing the TIES, NCIC and NLETS databases and enters information into and responds to inquiries from other law enforcement agencies through these systems.

Requirements

Must be at least eighteen (18) years of age.
Must be a citizen of the United States.
Must not have been convicted of or pleaded guilty to or entered a plea of nolo contendere to any felony charge or to any violation of any federal or state laws or city ordinances relating to force, violence, theft, dishonesty, gambling, liquor, or controlled substances.
For those who have served in the Armed Forces of the United States, type of release/discharge must be 'honorable'.
High school graduate or equivalent.
Must type at least 35 words per minute.
Must successfully pass a battery of psychological tests.
Must successfully pass a Structured Interview Board.
Must successfully pass a reading test.
Must successfully pass a dispatch test.
Must have effective written skills.
Must have effective interpersonal skills.
All candidates must successfully pass a criminal justice employment background check.
Must successfully complete the Memphis Police Department Emergency Communications Bureau’s Training Program.
Must successfully complete the required probationary period.
Must obtain State of Tennessee certification on the NCIC/TIES/NLETS systems within one (1) year of employment and maintain such certification.

Nice To Haves

Bilingual abilities strongly preferred.
Geographical knowledge of the City of Memphis is preferred.

Responsibilities

Operates a computer-aided telephone, dispatch and digital trunked simulcast radio system to provide emergency and routine dispatcher services.
Collects and records information received, documenting call nature, location, circumstances, descriptions of parties/suspects, and caller information.
Determines response order for emergency and non-emergency calls based on available resources.
Researches geographical information to assist Police Officers.
Maintains status of field units using the CAD system via trunked radio system.
Broadcasts information to dispatch units and provides suspect descriptions.
Monitors travel and scene times to evaluate unit status and officer safety.
Updates lists and files to secure wrecker and ambulance services and maintain accurate caller information.
Attains and maintains State of Tennessee certification for public safety dispatcher (NCIC/TIES/NLETS).
Provides Police Officers with information from TIES, NCIC, and NLETS databases.
Enters information into and responds to inquiries from other law enforcement agencies through TIES, NCIC, and NLETS.
Performs additional functions as assigned.