Emergency Communications Officer

City of Irving•City of Irving, TX

13h•Onsite

About The Position

The Emergency Communications Officer receives and handles emergency service calls from the public, determining the nature and location of the emergency and ensuring proper radio frequencies for dispatch of emergency units. This role involves maintaining awareness of the location and status of numerous emergency response units, operating computer systems and consoles (telephone, radio, emergency tracking), and entering, updating, and retrieving information from computer systems. Responsibilities include preparing incident reports, answering non-emergency calls, coordinating responses with other city departments and law enforcement agencies, and handling after-hour service calls for various emergency situations. The position requires working shifts of eight or 12 hours, covering a 24-hour period, including weekends and some holidays. Access to sensitive Criminal Justice Information Systems (CJIS) requires a thorough background check, polygraph exam, and criminal history check, with specific restrictions on criminal convictions.

Requirements

High school diploma or equivalent.
Two years of relevant experience.
Must have, or be able to obtain within specified timeframe, TCOLE telecommunications proficiency certificate and state licensure.
Must not have any criminal conviction as an adult or juvenile above the grade of a Class B misdemeanor or any Class B misdemeanor within the past 10 years; other convictions may also be considered (in accordance with CJIS requirements).
Must take and pass an assessment on Critical Personnel Selection Software if and when requested.

Nice To Haves

Computer Aided Dispatch experience.
911 experience.
Similar police-related experience.
Additional pay for TCOLE certification.

Responsibilities

Receiving and handling emergency service calls from the public.
Determining the nature and location of emergencies and ensuring proper radio frequencies for dispatch of emergency units.
Maintaining awareness of the location and status of up to or exceeding 50 emergency response units throughout the shift.
Operating computer systems and consoles, including telephone, radio, and emergency tracking systems.
Entering, updating, and retrieving information from computer systems, including data on wanted persons, stolen property, vehicle registration, and stolen vehicles.
Preparing incident reports using the automated reporting system.
Answering non-emergency calls.
Coordinating emergency and non-emergence responses with other city departments and law enforcement agencies.
Handling after-hour service calls for emergency situations for departments including Animal Control, Water Utilities, Traffic and Transportation / Streets and Victim Services.
Performing other duties as assigned.