Communications Officer

Cleveland Clinic•Cleveland, OH

8d•Onsite

About The Position

Join the Cleveland Clinic team where you will work alongside passionate caregivers and make a lasting, meaningful impact on patient care. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world. As a Communications Officer, you will process incoming and outgoing communications in the Security Operations Center. In addition, you will monitor cameras, alarms and other surveillance equipment to provide vital information to dispatched responders. Communications Officers work two days on/two days off with a three-day weekend every other weekend. In addition to a competitive hourly rate, night shift workers are eligible for a shift differential of $1.75 an hour. A caregiver in this position works nights from 6:00 p.m. to 6:00 a.m., following a schedule of two days on and two days off, including every other weekend.

Requirements

High School Diploma/GED and two years of experience in a high-volume communications center, PBX operator or public or private law enforcement/security agency OR relevant education, public safety dispatching or emergency communications certifications, formal training, and directly related experience may be considered
Apply advanced situational awareness, rapid information synthesis, critical thinking, and decisive judgment in a fast-paced environment where multiple emergencies and operational incidents may occur simultaneously.
Evaluates incomplete, conflicting, or rapidly changing information and makes time-sensitive decisions that may affect patient, caregiver, visitor, responder, and public safety, as well as organizational operations.
Maintain operational awareness of multiple communications systems, radio networks, alarm platforms, intelligence tools, and security technologies simultaneously while working in a high-stress environment where errors may significantly impact life safety and hospital operations.
Coordinate response activities during workplace violence events, medical emergencies, criminal incidents, behavioral emergencies, infrastructure disruptions, and other critical situations.

Nice To Haves

Associate or Bachelor’s degree in a related field
APCO, NENA, FEMA ICS, Public Safety Dispatching, or similar certifications

Responsibilities

Processes incoming and outgoing communications in the Security Operations Center while serving as a central communications, coordination, and intelligence resource for public safety operations.
Monitors cameras, alarms, access control systems, and other security technologies to provide real-time situational awareness and support emergency response activities across Cleveland Clinic facilities.
Coordinates incidents, supports responder safety, and operates multiple integrated public safety and security platforms.
Receives, records, prioritizes, and responds to security, police, emergency, and routine service calls; receives and transmits security, police, air transport, satellite, and other public safety radio communications; and processes code and medical emergency activations received through clinical staff, overhead paging systems, and other reporting channels.
Monitors and responds to alarm signals across multiple platforms, including video management, access control, panic alarm, infant protection, computer-aided dispatch, intelligence, and emergency notification systems; maintains enterprise-wide awareness of incidents, severe weather, operational disruptions, emerging threats, social media alerts, and employee travel platforms; and supports responder accountability and officer safety through continuous monitoring of field activity and incident status.
Coordinates real-time police, security, fire, EMS, and emergency response incidents across Cleveland Clinic facilities; supports responses to workplace violence incidents, duress alarms, missing patient investigations, elopements, infant protection alarms, behavioral emergencies, and other healthcare-specific critical events; and coordinates communication among Cleveland Clinic Police, Security, Fire, EMS, Emergency Management, and external public safety agencies.
Processes authorized requests for confidential employee, patient, and public information in accordance with applicable procedures and privacy requirements; collects, analyzes, and disseminates intelligence and situational information to responding personnel, leadership, and operational stakeholders; and drafts and disseminates electronic notifications and mass notification alerts during routine operations and crisis situations.
Exercises independent judgment and decision-making during routine and emergency operations where actions may impact patient, caregiver, visitor, and responder safety; performs clerical and administrative functions in support of Security Operations Center activities; and performs other duties as assigned.