Emergency Communications Supervisor (911 Dispatch Supervisor)
About The Position
West Chester Township Emergency Communications Department is accepting applications for the position of Communications Supervisor (Dispatch Supervisor). The Communications Supervisor will manage the day-to-day operations of the Communications Center during assigned work hours. They will manage the personnel scheduling for Communications Officers and other Supervisors; develop and enforce the policies and procedures for the department/township; Prepare training materials for new hires and update/refresh current employees as needed. They will also perform all the job functions of the Communications Officer. Communication Officers process emergency and non-emergency calls for service and dispatch Police, Fire, and EMS using computer-aided dispatch technology.
Requirements
- High School diploma or equivalent
- 1-3 years of emergency dispatch experience
- Ability to work rotating shifts, nights, holidays, and weekends
- Ability to perform under stressful, demanding, fast-paced conditions involving life and death situations
Nice To Haves
- Strong/advanced communication skills, both verbal and written
- Knowledgeable on policy and standard operating procedures/guidelines
- Able to exercise sound judgement and remain calm in the midst of stressful situations
- Teamwork and basic supervisory skills
- Intermediate knowledge of computer usage
- Able to type at least 45 wpm accurately
- Use of multiple computers, including 6-7 computer monitors simultaneously
- Strong attention to detail and accuracy
Responsibilities
- Manage the day-to-day operations of the Communications Center during assigned work hours.
- Manage personnel scheduling for Communications Officers and other Supervisors.
- Develop and enforce policies and procedures for the department/township.
- Prepare training materials for new hires and update/refresh current employees as needed.
- Perform all the job functions of the Communications Officer.
- Process emergency and non-emergency calls for service and dispatch Police, Fire, and EMS using computer-aided dispatch technology.
Benefits
- 11 paid holidays
- Paid leave, including vacation, personal and sick
- Comprehensive Health, Dental and Vision Benefits
- Employer-paid life insurance
- Employee assistance program
- Participation in the Ohio Public Employees Retirement System
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
