Emergency Communications Supervisor

City of O'Fallon•O’Fallon, MO

10d•$33 - $40•Onsite

About The Position

The City of O'Fallon is hiring a full-time, onsite Emergency Communications Supervisor to support public safety and emergency response. The supervisor leads Emergency Communication Officers by training, monitoring, and mentoring the team to provide service to city residents. The role works closely with law enforcement and first responders and uses emergency communications technology and problem-solving skills to assist people in need. The supervisor monitors surveillance cameras, weather emergencies, and inmate arrest statuses, and ensures communication systems are restored after outages. The position also requires knowledge of law enforcement procedures, city geography, and emergency response protocols, along with the ability to provide credible court testimony, prepare clear administrative reports, communicate effectively, and respond calmly in high-pressure situations. The starting pay is $32.37 per hour. Applicants must have at least two years of experience as an Emergency Communications Officer. A resume and cover letter are required. The City of O'Fallon is an Equal Opportunity Employer and participates in E-Verify.

Requirements

At least two years of experience as an Emergency Communications Officer.
Knowledge of law enforcement procedures and terminology, city geography, and emergency response protocols.
Strong analytical and problem-solving skills, including the ability to assess situations quickly and implement appropriate solutions.
Effective verbal and written communication skills.
Ability to prepare clear, precise administrative reports.
Ability to respond calmly in high-pressure situations.
Resume and cover letter required for consideration.

Responsibilities

Supervise Emergency Communication Officers.
Train, monitor, and mentor the team to provide service to city residents.
Monitor surveillance cameras, weather emergencies, and inmate arrest statuses.
Ensure communication systems are restored after outages.
Provide credible testimony in court.
Prepare clear, precise administrative reports.
Communicate effectively, verbally and in writing.
Respond calmly to high-pressure situations while supporting public safety.

Benefits

Medical, dental, and vision insurance.
Employer-paid accident and life insurance.
Optional Health Savings Account with employer contributions.
Flexible Spending Accounts.
Optional pet insurance.
Wellness incentives.
Onsite workout facilities.
Discounted membership at Renaud Fitness/Aquatic Center.
Employee Assistance Program.
Identity-theft protection.
Three weeks of vacation for new hires.
Eleven holidays and one personal holiday.
Sick leave and extended illness leave for oneself or to care for family members.
Missouri LAGERS L-6 Pension Plan; Emergency Communications Center employees are classified as Public Safety and may retire at age 55 once vested.
457(b) Retirement Plans.
Tuition reimbursement.
Designated, fully furnished Zen and lactation rooms at some facilities.