Emergency Communications Specialist I/II/III

City of Orlando • Orlando, FL

1d • $22 - $31

About The Position

Perform specialized emergency communications work for the Orlando Police Department. Receive and respond to emergency and non-emergency calls for police service by answering incoming telephone and 911 lines, dispatching officers, obtaining and relaying information from FCIC/NCIC, using computers to maintain logs and files, and completing related clerical and administrative tasks. Work is performed under general supervision and in accordance with departmental procedures. The employee makes critical decisions in stressful situations and exercises independent judgment. Work is reviewed through direct observation, tape audits, log reviews, and supervisory meetings to ensure compliance with policies, procedures, and standards. The position requires shift work, including evenings, weekends, and holidays.

As a condition of continued employment, employees must successfully complete required training and obtain certification in two assigned operational functions: Call Taker, Radio Dispatch, and/or Teletype. Failure to complete training or obtain the assigned certifications may result in termination, regardless of probationary status.

Requirements

• High school diploma or GED certificate, or an equivalent combination of education, training, and experience.
• Emergency Communications Specialist I: Six months of customer-service-related experience is desired; prior computer experience is desired.
• Emergency Communications Specialist II: Six months of public safety communications experience, or an equivalent combination of education, training, and experience; prior computer experience is desired.
• Emergency Communications Specialist II: An Orlando Police certification in Desk, Radio, or Teletype, or an equivalent certification from another law enforcement agency; OPD certification must be obtained within nine months of hire.
• Emergency Communications Specialist III: Six months of public safety communications experience, or an equivalent combination of education, training, and experience; prior computer experience is desired.
• Emergency Communications Specialist III: OPD Radio certification and either Desk or Teletype certification, or equivalent certifications from another law enforcement agency; candidates with equivalent certifications must obtain OPD certification within nine months of hire.
• Emergency Communications Specialist I: Must possess FCIC/NCIC certification within three months of employment.
• Emergency Communications Specialist II and III: Must obtain FCIC certification within three months of hire.
• Must type 25 CWPM.
• Must pass a police background investigation, including a polygraph examination; the polygraph is not required for current OPD employees.
• Must successfully complete required training and obtain certification in two operational functions as assigned.

Nice To Haves

• Prior computer experience.
• Emergency Communications Specialist I: Six months of customer-service-related experience.

Responsibilities

• Receive and respond to emergency and non-emergency calls for police service.
• Answer incoming telephone and 911 lines.
• Dispatch officers to calls.
• Obtain and relay information from FCIC/NCIC.
• Use computers to maintain logs and files.
• Perform related clerical and administrative tasks.
• Complete required training and obtain certification in two assigned operational functions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED