Emergency Communications Operator Per Diem

St. Luke's University Health Network•Allentown, PA

2d•Onsite

About The Position

The Emergency Communications Operator is responsible for receiving, prioritizing, and dispatching calls for emergency services via emergency and non-emergency phone lines. This role involves interrogating callers for pertinent details of an event, entering accurate and concise data utilizing a CAD system, alert tones, pagers, and radio notification. The operator ensures the timely relay of information regarding the nature of the call, location, and additional instructions via radio directly to responding units, while simultaneously tracking responses, times, unit status updates, and notes. Additionally, this person is responsible for taking transport requests and seeking pre-approved transport authorization for them.

Requirements

High School diploma or equivalent required.
Successfully completed NIMS 100, 200, 700 and 800 on line training.
Experience in computer operations.
Ability to perform job with a minimum of direct supervision.

Nice To Haves

Emergency Medical Dispatch certification (Preferred)
Obtain future additional card courses, certifications or other training requirements as dictated by the positional requirements.
Maintain certifications and requirements and continuing educational requirements as designated.
Previous experience in health care/ambulance billing; radio communication skills; office skills including typing, filing, bookkeeping.
Experience taking and recording minutes of meetings; excellent organizational skills; pleasant telephone manner.

Responsibilities

Provide telecommunications grounded in excellent customer service, providing service to both external and internal customers.
Provides direction to SLETS staff members during the course of the day to ensure all emergency and non-emergency calls are handled in a timely manner.
Schedule and dispatch patient transport crews, equipment, or services to appropriate locations according to customer requests, specifications, or needs, using radios or telephones.
Relay dispatch assignments, messages, and information to or from patient transport crews, and supervisory staff using telephones or two-way radios.
Prepare daily work and run schedules.
Monitor personnel and/or equipment locations and system utilization in order to coordinate service and schedules.
Determine levels of service, amount of equipment, vehicles, materials, or personnel required to satisfy the request for service in a safe and efficient manner.
Determine and assign the level of priority of the call and enter the data into a computer-aided dispatch system for dispatch purposes.
Monitor and operate a radio console.
Record and maintain files of requests for service, missed call requests, and other system status information.
Enter and modify information into local, state and national computer databases.
Confer with customers and supervisory staff in order to address questions, problems, and requests for service or equipment.
Maintain and understand jurisdictional boundaries, as well as thoroughfares, landmarks, public buildings and waterways within the response jurisdiction and facilities that are normally serviced or destination locations.
Arrange for necessary repairs and appropriate allocation of assets in order to restore service and schedules.
Maintain knowledge of rules, regulations, and procedures, including safety procedures for the purpose of assigning the appropriate response level to the service request.
Advise duty personnel and supervisory staff about traffic problems such as construction areas, accidents, congestion, weather conditions, and other hazards.
Provide daily monitoring and status updates of tasks assigned to the patient transport crews to ensure that patient care documentation is received within the time standards as outlined by departmental and State Licensure Policy.