Communications Clerk Per Diem

BRISTOL HOSPITAL GROUP•Bristol, CT

2d•Onsite

About The Position

Performs a variety of routine tasks involving the operation of the telephone/switchboard system and mailroom equipment. As an operator, provides patient information to visitors and other information as needed to employees. Sends out all codes and messages to doctors and staff via the internet on a program called RAVE. Operates switchboard and monitors Fire/Emergency Systems. Operates telephone switchboard unit following prescribed policies and procedures. As necessary assists patients and Hospital staff in completing phone calls. Provides Hospital employees and staff members with information and/or assistance in the use of the long range paging system. Monitors alarms designating fire or other emergency situations. Takes immediate steps to resolve situations as circumstances require. Follows procedures to call a code and to send messages on RAVE in a timely fashion. Observes and enforces all safety and related rules and regulations to assure a safe and secure environment for staff and visitors. Interacts with visitors and general public. Greets and gives routine assistance and information to visitors and general public. Follows Hospital policies regarding the release of patient information. Processes incoming and outgoing mail. Receives, sorts, and delivers interoffice and US mail to all areas of the Hospital. Personally delivers mail as required. Works from Report Manager program on the computer to obtain patient room locations. Works on Meditech to obtain discharged patients mailing addresses to forward their mail. Maintains daily mail log and certified mail records. Electronically refills postage meter with funds and contacts Accounts Payable if check is needed for postage. Operates postage machine for postage on outgoing mail. Operates letter opener machine to open bills for Accounts Payable and incoming checks for the Business Office. Performs miscellaneous duties. Carries out special projects and assignments as required.

Requirements

High School Diploma or GED.
Superior customer service skills and experience with switchboard operations.
Excellent interpersonal skills.
Knowledge of computer.
Able to read and write English.
Good organizational skills with the ability to follow written and verbal directions.

Responsibilities

Operates telephone switchboard unit following prescribed policies and procedures.
Assists patients and Hospital staff in completing phone calls.
Provides Hospital employees and staff members with information and/or assistance in the use of the long range paging system.
Monitors alarms designating fire or other emergency situations.
Takes immediate steps to resolve situations as circumstances require.
Follows procedures to call a code and to send messages on RAVE in a timely fashion.
Observes and enforces all safety and related rules and regulations to assure a safe and secure environment for staff and visitors.
Greets and gives routine assistance and information to visitors and general public.
Follows Hospital policies regarding the release of patient information.
Processes incoming and outgoing mail.
Receives, sorts, and delivers interoffice and US mail to all areas of the Hospital.
Personally delivers mail as required.
Works from Report Manager program on the computer to obtain patient room locations.
Works on Meditech to obtain discharged patients mailing addresses to forward their mail.
Maintains daily mail log and certified mail records.
Electronically refills postage meter with funds and contacts Accounts Payable if check is needed for postage.
Operates postage machine for postage on outgoing mail.
Operates letter opener machine to open bills for Accounts Payable and incoming checks for the Business Office.
Carries out special projects and assignments as required.