Emergency Communications Officer

Chesterfield County • Chesterfield, VA

4d • Onsite

About The Position

Chesterfield Emergency Communications Center (ECC) is the public safety answering point for Chesterfield County, a suburb of Richmond, Virginia, servicing 437 square miles. Our community consists of a pleasant mix of suburban communities, neighborhoods, and villages. Currently, more than 390,000 people make Chesterfield their home, and we credit the county’s popularity to the excellent programs and services it provides, as well as the overall quality of life. We are located 90 miles south of Washington, D.C. and just a short drive to the beaches and mountains. Our mission is to serve as the vital link between the public and other public safety organizations through professionalism and dedication while living by these core values: Integrity, Respect, Teamwork, and Accountability.

Requirements

• Eligible to work in the United States
• Must be a U.S. citizen or have been a lawful resident of the United States for the past ten consecutive years
• Cannot be a convicted felon
• High school diploma or GED
• Minimum of 18 years of age
• Pass a pre-employment drug test
• Pass vision and hearing screenings
• Ability to handle multiple tasks
• Ability to make fast-paced decisions
• Ability to provide quality customer service
• Good oral and written communication skills
• Knowledgeable with computers
• Successfully pass a more stringent criminal background check (FBI criminal background check, which includes a psychological evaluation, and education/degree verification)
• Must be a US citizen or have been a lawful resident of the US for the past ten consecutive years
• Committed to serving the public

Nice To Haves

• New communication officers hired before January 1 will be eligible for a step increase at the new fiscal year. New employees hired after January 1 will receive their step increase the following fiscal year.

Responsibilities

• Answering 9-1-1 emergency and non-emergency calls for all county public safety services, ensuring to obtain complete and accurate information regarding the location of calls
• Prioritizing requests and giving pre-arrival instructions to assist in mitigation until responders arrive
• Radio dispatching of Police, Sheriff, and Fire and EMS units using a Computer Aided Dispatch System and public safety radio system
• In-depth interaction with DMV/NCIC/VCIN systems
• Other duties as required

Benefits

• Be a part of a nationally accredited emergency communications center
• Career Development Plan (CDP) and offers career progression opportunities and salary incentives, as funding permits, based on performance, qualifications, and experience
• Promotional opportunities
• Peer support group
• Uniform shirts provided
• 40 Hours of Paid Time Off (PTO) upon hire
• County benefit program includes health/vision insurance, dental insurance, short- and long-term disability, employee assistance program, life insurance, retirement plan, tuition reimbursement, paid time off, paid parental leave and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED