Command Duty Officer - Emergency Management Communications

Milwaukee County Wisconsin•Milwaukee, WI

4d•Onsite

About The Position

The Office of Emergency Management (OEM) is in the business of urban resiliency, the protection of lives and property through exacting communications to decision-makers and through the total coordination of resources, on-location and on-time. OEM strives for a 'whole community' approach, meaning collaborative stewardship in government and in private entities, thereby allowing civic society to bounce back from the shocks of our increasingly complex culture.

Requirements

Current Wisconsin resident at time of application
High school diploma or G.E.D. equivalent is required
Current drivers licensed maintained throughout employment
Must be able to pass a criminal background, including fingerprinting, and an employment verification check
One year of experience with radio communication and working as an EMT/Paramedic
EMT/Paramedic certification is required
Lift/Carry and Push/Pull up to 30lbs
Must be able work any assigned shift including weekends and holidays as required.
Position is subject to mandated schedules and unscheduled overtime
Basic knowledge of all related computer and software applications, such as word processing and spreadsheets
Knowledge of radio communications procedure
knowledge of basic Emergency Medical terminology
knowledge of common Emergency Medical Services forms and reports
skill in receiving and transmitting calls accurately
oral and written communication skills
ability to operate a radio network
ability to enter and retrieve data from a personal computer
ability to handle emergency calls quickly and efficiently
ability to work under pressure
ability to perform mathematical computation
ability to work in a confined area for extended periods of time
ability to sit for long periods of time
ability to work effectively and harmoniously with physicians, nurses and allied health personnel.
Work requires frequent, substantive contacts with people in highly stressful situations; delicacy and unpredictability of contacts routinely creates considerable strain or heavy stress regularly.
Ability to push/pull/lift/carry up to 30lbs as needed.

Nice To Haves

Prior dispatching experience
At least 6 months of Emergency Medical Service, Emergency Room, Fire Department, and/or Ambulance Service experience.

Responsibilities

Relaying patient information between the EMS field provider and the receiving hospital, including countywide triage capabilities.
Transmit ECGs to receiving hospitals when necessary.
Alert field providers of hospital limited diversions and capabilities.
Triaging all trauma patient reports per the Trauma Activation Protocol, out-of-county and private ambulance companies and alerting hospital teams.
Sophisticated communication maintaining contact with emergency responders, rescue units and hospitals.
Coordinates communications systems between Paramedic Field Providers and MCW Physicians to facilitate online medical control
Answering and handling all Dispatcher Assisted CPR calls for cardiac arrest patients transferred from municipal PSAPS and entering case information into the database.
Participate in mock call trainings.
Maintain Countywide situational awareness by monitoring the CAD fusion platform [CAD2CAD] and data dashboard, FirstWatch.
Disseminate emergency alerts via EverBridge.
Make notifications to internal, external agencies, to include senior leadership.
Serve as the Southeast Wisconsin Healthcare Emergency Readiness Coalition (HERC) Hotline Representative by answering calls receiving on the HERC line 24/7 and providing prompt notification to HERC staff in the event of an emergency and/or request.
During a Mass Casualty or Emergency/Disaster, notify Medical Director and OEM Leadership of events.
Notify area Emergency Departments of events using WITRAC and provide status updates, request and process ED bed polls, support on-scene triage/transportation officers.
Establish and maintain relationships with County dispatch centers to include MCSO LEAD, MCTS, Highway, Airport, FMD CityWorks.
Track and monitor activities to create an overall "state of welfare and readiness in Milwaukee County properties, assets and jurisdiction.
Monitor adjacent public safety units and radio systems: WI Interoperable System for Communications, statewide public safety radio; OpenSky, a City of Milwaukee Fire/EMS/Police radio system; NOAA national weather safety radio.
100% participation in roll calls and ad-hoc calls
Monitor the National Weather Service for tornado alerts and activate the Milwaukee County tornado sirens, when necessary, via the NexGen tornado siren system.
Perform monthly tests of the system, utilize the UHF radio system, and log results.