Emergency Communications Officer - Dispatcher

City of O'Fallon•O'Fallon, MO

2d•Onsite

About The Position

Join the City of O'Fallon as a Full-Time Emergency Communications Officer – Dispatcher. This onsite position places you at the heart of emergency response, where you'll utilize cutting-edge technology and innovative problem-solving skills to assist those in need. You'll work closely with local law enforcement and first responders, ensuring safety and excellence in every call you handle. With competitive pay at $28.38/hour, your dedication will be rewarded as you contribute to the well-being of O'Fallon residents. As a Full-Time Emergency Communications Officer – Dispatcher at the City of O'Fallon, you will play a pivotal role in maintaining public safety through various critical responsibilities. You'll operate a two-way radio to communicate with field personnel, dispatch officers, and connect multiple agencies during emergencies. Your swift response to 911 calls will require you to assess the situation, prioritize needs, and coordinate appropriate responders. You'll also provide vital information to officers in the field, manage non-emergency calls, and maintain essential data such as warrants. Your role involves monitoring surveillance cameras, weather emergencies, and inmate arrest statuses while ensuring that communication systems are restored after outages. With the ability to deliver credible testimony in court and your knowledge of law enforcement procedures, city geography, and emergency response protocols, you will be an essential part of a dedicated team working towards excellence in community safety.

Requirements

Proficiency in operating two-way radios
Proficiency in operating computerized databases
Familiarity with enhanced 911 systems
Familiarity with emergency communication protocols
Familiarity with CAD systems
Strong analytical skills
Ability to prepare clear, precise administrative reports
Effective verbal and written communication skills
Solid understanding of law enforcement terminology
Solid understanding of city geography
Ability to respond calmly in high-pressure situations

Nice To Haves

Knowledge of law enforcement procedures
Knowledge of emergency response protocols

Responsibilities

Operate a two-way radio to communicate with field personnel
Dispatch officers
Connect multiple agencies during emergencies
Respond to 911 calls, assess situations, prioritize needs, and coordinate appropriate responders
Provide vital information to officers in the field
Manage non-emergency calls
Maintain essential data such as warrants
Monitor surveillance cameras, weather emergencies, and inmate arrest statuses
Ensure communication systems are restored after outages
Deliver credible testimony in court