Emergency Communications Dispatch Supervisor

Cresa•Vancouver, WA

3d•Onsite

About The Position

We are hiring a 911 Emergency Communications Dispatch Supervisor! This position is a working supervisor in addition augmenting 911 emergency call taking and dispatch functions for police, fire and medical. Supervisors direct and supervise call taker and dispatch staff. Supervision includes but is not limited to assigning and delegating work projects, scheduling employees to ensure proper staffing levels are maintained and performance management including evaluating work performance, coaching, mentoring and implementing corrective action for performance and conduct issues. Supervisory responsibilities include not only general supervision of specific assigned employees, but also daily oversight of any Call Taker or Dispatcher's work performed on a Supervisor's shift. Incumbents provide technical assistance to staff, training and major job reassignment. Incumbents work under the general supervision of the 911 Operations Manager, who makes assignments by defining objectives, priorities and deadlines and assists with unusual situations or events with no clear precedent. Supervisors plan and carry out work independently and are expected to resolve problems in accordance with instructions, policies, procedures and applicable laws and regulations.

Requirements

Must be at least 18 years or older.
Must be able to legally work in the United States.
High school diploma or equivalent.
Ability to work all days, hours and overtime.
Internal candidates must have successful completion of the probationary period of 911 Dispatcher position plus two years of experience at CRESA.
External candidates need at least three years' experience in a supervisor or lead position in a 911 call taking, police dispatch and fire dispatch public safety communication center that is comparable to CRESA.

Nice To Haves

At least two years of experience as a Supervisor, Acting Supervisor, Lead or Acting Watch Commander within CRESA preferred.
At least two years of experience as a Certified Training Officer within a 911 communications center preferred.
Proficiency with the Washington State laws and regulations, equipment and programs utilized by CRESA is preferred.
Active in a committee, project or role that includes the ability to demonstrate strong decision making skills, excellent interpersonal communication and conflict resolution.
Demonstrate ability to coach, mentor, train and evaluate staff.
Experience and behavior that has demonstrated: Leadership – direct, coach, problem solve , make decisions and think strategically.
Experience and behavior that has demonstrated: Integrity – leads by example, high adherence to policies, conduct, ethics and behavior and exemplifies Agency values.
Experience and behavior that has demonstrated: Team building & Teamwork - contribute and collaborate positively, help staff and peers move forward positively to reach team goals even if there are differing opinions.
Excellent interpersonal communication skills – writing and verbal skills, understands audience, effective listening, address and resolve interpersonal conflicts.

Responsibilities

Direct and supervise call taker and dispatch staff.
Assign and delegate work projects.
Schedule employees to ensure proper staffing levels are maintained.
Evaluate work performance, coach, mentor, and implement corrective action for performance and conduct issues.
Provide daily oversight of any Call Taker or Dispatcher's work performed on a Supervisor's shift.
Provide technical assistance to staff.
Provide training.
Perform major job reassignment.
Plan and carry out work independently.
Resolve problems in accordance with instructions, policies, procedures and applicable laws and regulations.