Emergency Communications Center Dispatch Supervisor

Amentum•Las Vegas, NV

3d•Onsite

About The Position

Amentum is seeking an Emergency Communications Center (ECC) Dispatch Supervisor for Creech Airforce Base in Indian Springs, NV. This role supervises shift personnel and ECC operations, ensuring compliance with policies, procedures, and standards to enable emergency dispatching to fire, medical, and police services. The supervisor will also perform dispatch duties as required.

Requirements

High school diploma or equivalent.
Six or more years of full-time work experience directly related to supervising the emergency communications center or dispatching other emergency services.
Knowledge of principles and practice of employee supervision.
Knowledge of developing teams, motivating employees and maintaining employee morale.
Knowledge of training staff in work center policies and procedures.
Knowledge of policies and procedure of receiving and processing emergency calls.
Knowledge of procedures used in operating Computer Aided Dispatch (CAD) and 911 VESTA systems.
Knowledge of various computer-aided radio, alarm detection and dispatching systems.
Knowledge of call screening and phone etiquette / communicate effectively in oral and written forms.
Knowledge of Microsoft Office programs including Word, Excel, PowerPoint, and Outlook.
Skills in multitasking the full range of public safety dispatching and 9-1-1 duties.
Skills in effectively listening to, communicating with, and eliciting information from upset, emotional and irate individuals.
Skills in planning, assigning, reviewing, and evaluating the work of assigned staff.
Skills in training staff in dispatching responsibilities, tasks, procedures and policies.
Skills in working under pressure, exercising good judgment and making sound and timely decisions in emergency and non-emergency situations.
Skills in communicating clearly and concisely in writing during emergency and nonemergency situations.
Skills in evaluating existing policies and procedures for relevance and to communicate recommended changes.
Must be able to attend and successfully complete on- and off-site training courses as required by the USAF or the Company.
At minimum be certified as a DoD Public Safety Telecommunicator and or equivalent through an accredited program.
Be certified to DoD Hazardous Material Awareness level or equivalent through an accredited program.
Have or earn certification as Emergency Medical, Fire and Police Dispatcher (EMD and EFD) through an accredited program (APCO is Preferred).
If not presently qualified, must be able to obtain and maintain Company selected EMD, EFD certification in the allotted period of time.
Must possess a valid state issued driver's license.

Nice To Haves

APCO certification is preferred for EMD, EFD.

Responsibilities

Supervise the activities of assigned staff; coordinates, prioritizes and assigns tasks to meet mission objectives; tracks and reviews work quality and performance; conducts performance evaluations; coordinates scheduling to ensure proper operational coverage.
Oversee effective receipt, processing, and dissemination of emergency and non-emergency information to Fire, Medical and Security Forces personnel.
Assists the lead supervisor in training new/relief dispatchers, in accordance with established guidelines.
Conduct daily training exercises, classes, tracks and reports training completion status.
Evaluate member’s performance and supervise personnel during emergency and non-emergency periods according to applicable job performance requirements.
Maintain the appropriate level of telecommunicator and Emergency Medical, Fire Dispatch (EMD and EFD) certification.
Conduct practical evaluations for ECC and EMD and EFD training and certification.
Prioritize incoming phone calls to ensure emergencies need immediate attention, or when different equipment is required due to emergencies in progress.
Perform general administrative functions including but not limited to preparation of daily and monthly reports on all duties, updating Key Performance Indicator records, and maintaining forms and records according to local policy and procedure.
Initiate recall of off-duty personnel and makes required notifications during emergency and non-emergency operations.
Maintain proficiency in the use of computerized mapping programs used during search and rescue and hazardous materials operations.
Monitor radio and telephone communications with fire, and medical field units to assure resources are available during emergencies.
Hear and resolves complaints from employees; refers group grievance and more serious unresolved complaints to higher level supervisor.
Follow and enforce local standard operating policies and procedures and NFPA 1061
Perform all other position related duties as described in local policies and procedures.