Emergency Communications Center Manager
About The Position
The fundamental reason this job exists is to directly develop, coordinate, implement, perform and manage all training, quality control, public education, and recruiting programs for the Department of Emergency Communications in relation to 9-1-1 Emergency Services. The work responsibilities include overseeing and managing department-wide training programs; overseeing and managing the recruiting program; developing, managing, and implementing a public education program; supervising training division staff, overseeing and managing a quality assurance and improvement program; and performing administrative duties. This position assists the Director and Assistant Director in special projects, ensuring that personnel maintains appropriate certifications and standards as required by Federal, State, and local rules and ordinances, and provides a means for career enhancement and growth for personnel.
Requirements
- High school diploma or equivalent
- At least two (2) years of progressively responsible experience in Public Safety emergency dispatching
- At least two (2) years of experience in developing and conducting training programs
- At least one (1) year of supervisory experience
- Must possess or be able to attain a valid Alabama Driver’s license within 60 days and have an acceptable driving record
- Must be able to obtain and maintain all required instructor certifications
Responsibilities
- Overseeing and managing department-wide training programs
- Overseeing and managing the recruiting program
- Developing, managing, and implementing a public education program
- Supervising training division staff
- Overseeing and managing a quality assurance and improvement program
- Performing administrative duties
- Assisting the Director and Assistant Director in special projects
- Ensuring that personnel maintains appropriate certifications and standards as required by Federal, State, and local rules and ordinances
- Providing a means for career enhancement and growth for personnel
Benefits
- health insurance
- dental insurance
- life insurance
- paid annual and sick leave
- paid holidays
- participation in the Retirement Systems of Alabama (RSA) retirement program
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
