Emergency Communications Center Rep.

American Red Cross•New York, NY

3d•Onsite

About The Position

Under general supervision, the Emergency Communications Center Rep. coordinates and serves as a resource for daily operations of a program or service. Act as a liaison between program or service and its internal and external partners. Provide support, development and/or leadership guidance to all volunteers.

Requirements

High School or equivalent required.
Minimum 3 years of related experience or equivalent combination of education and related experience required.
Excellent interpersonal, verbal and written communication skills.
Demonstrate attention to detail, accuracy and thoroughness.
Prioritize and plan work activities.
Able to deal with frequent change, delays, or unexpected events.
Maintain confidentiality and work with integrity and ethics.
Intermediate level proficiency with MS Office software, including Word, Excel, PowerPoint and Outlook.
Ability to work on a team.

Responsibilities

Coordinate telephone dispatch (taking calls from the public, fellow Red Cross employees, Red Cross volunteers, as well as fire/police/911 dispatchers).
Coordinating emergency responses.
Reporting and keeping detailed records of services and calls.
Implement and coordinate the day-to-day functions that support program or service operations.
Develop workable program or service implementation plans.
Support leadership in coordinating casework activities.
Respond to general inquiries.
Schedule and coordinates requests for community-based presentations.
Participate on small scale projects which require researching issues, information, data collection, and development of recommendations.
Support leadership in coordinating educational and outreach programs.