Emergency Communication Spec - Bangor

State of Maine•Bangor, ME

6d•Onsite

About The Position

The Department of Public Safety’s Bureau of Emergency Communications is hiring an Emergency Communication Specialist in Bangor, Maine. Specialists serve as the liaison between law enforcement and people in need of help, gathering essential information from callers and promptly and accurately relaying it to first responders. The role handles emergency and non-emergency situations and supports effective responses to calls for service. The operation provides 24/7 coverage using rotating schedules that may include evenings, nights, weekends, and holidays. During training, employees must be available to work days, evenings, and overnights. After the probationary period, shift assignments are determined by seniority under applicable collective bargaining agreements. Within six months of hire, new employees receive Department of Public Safety training to attain several job-related certifications. Selected candidates must pass a fingerprint-based background check and polygraph before employment. Possible advancement paths include QA positions, Supervisor, Operations Manager, CAD Administrator, and Director.

Requirements

Graduation from high school or equivalent.
Make prompt and accurate decisions under stressful, time-sensitive conditions.
Handle multiple enhanced 911 calls simultaneously.
Detect discrepancies in agency databases and report inconsistencies.
Perform duties with minimal supervision.
Prioritize incidents.
Pass a fingerprint-based background check and polygraph before employment.
During training, be available to work day, evening, and overnight shifts.

Responsibilities

Serve as the first point of contact for people seeking help in emergency and non-emergency situations.
Coordinate effective responses to calls for service.
Develop incident resolution strategies.
Search databases for pertinent information for appropriate personnel, including criminal history, stolen property, and motor vehicle data.
Document calls in the computer-aided dispatch system.
Operate communications equipment, including computer-aided dispatch and radio systems.
Gather essential information from callers and share it accurately and promptly with first responders.

Benefits

13 paid holidays, 12 days of sick leave, and at least three weeks of annual vacation leave; vacation accrual increases with years of service.
Personal leave for overtime-exempt employees.
State-paid employee-only health insurance premiums of 85%–100%, depending on salary, and a 5% employee-only premium credit for program participation.
State-paid 100% of employee-only dental insurance premiums.
State contribution of 14.06% of pay to MainePERS.
Gym membership reimbursement of up to $40 per month.
Health and dependent care flexible spending accounts.
Eligibility for Public Service Student Loan Forgiveness.
Employee assistance program through the Living Resources Program.
42 consecutive calendar days of fully paid parental leave for employees welcoming a child; additional unpaid leave may be available under the Family and Medical Leave Act.
Voluntary deferred compensation through a MaineSaves 457(b) account.