Emergency Communication Spec - Bangor

State of Maine•Bangor, ME

9d•$28 - $37•Onsite

About The Position

The Department of Public Safety’s Bureau of Emergency Communications is hiring an Emergency Communication Specialist in Bangor, Maine. Specialists serve as a liaison between law enforcement and people who need help, gathering essential information from callers and communicating it accurately and promptly to first responders. The position supports emergency and non-emergency calls and helps coordinate responses to calls for service. Possible advancement routes include quality assurance positions, supervisor, operations manager, CAD administrator, and director. The operation provides 24/7 coverage on a rotating schedule that may include weekends, holidays, evenings, and night shifts. During training, employees must be available to work day, evening, and overnight shifts. After the probationary period, shift assignments are determined by seniority in accordance with collective bargaining agreements. Within six months of hire, new employees receive Department of Public Safety training toward several required certifications. A selected candidate must pass a fingerprint-based background check and polygraph before employment. The position is not eligible for visa sponsorship or STEM OPT extensions.

Requirements

Graduation from high school or equivalent.
Ability to make prompt and accurate decisions under stressful and time-sensitive conditions.
Ability to handle multiple enhanced 911 calls simultaneously.
Ability to detect database discrepancies and report inconsistencies.
Ability to perform duties with minimal supervision.
Ability to prioritize incidents.
Must pass a fingerprint-based background check and polygraph before employment.
During training, must be available to work day, evening, and overnight shifts.

Responsibilities

Act as the first point of contact for people in need of help in emergency and non-emergency situations.
Coordinate effective responses to calls for service.
Develop incident resolution strategies.
Search databases for information needed by appropriate personnel, including criminal history, stolen property, and motor vehicle data.
Document calls in the computer-aided dispatch system.
Operate communications equipment, including computer-aided dispatch and radio systems.
Make prompt and accurate decisions under stressful, time-sensitive conditions.
Handle multiple enhanced 911 calls simultaneously.
Detect discrepancies in agency databases and report inconsistencies.
Perform duties with minimal supervision.
Prioritize incidents.

Benefits

13 paid holidays, 12 days of sick leave, and three or more weeks of vacation leave annually; vacation accrual increases with years of service, and overtime-exempt employees receive personal leave.
State-paid 85%–100% of employee-only health insurance premiums, depending on salary; dependent coverage varies.
Health insurance premium credit that reduces employee-only premiums by 5% for participants meeting program requirements.
State-paid 100% of employee-only dental insurance premiums.
State contribution of 14.06% of pay to Maine Public Employees Retirement System (MainePERS).
Gym membership reimbursement of up to $40 per month.
Health and dependent care flexible spending accounts.
Eligibility for Public Service Student Loan Forgiveness.
Employee assistance program through the Living Resources Program.
Forty-two consecutive calendar days of fully paid parental leave for employees welcoming a child; additional unpaid leave may be available under the Family and Medical Leave Act.
Voluntary deferred compensation through a MaineSaves 457(b) account.