Emergency Care Program Director

Elijah Rising•Houston, TX

17d

About The Position

The Emergency Care Director oversees Elijah Rising’s Emergency Care Program, including staff, residents, and daily operations. The program provides short-term residential care for survivors experiencing an immediate crisis, prioritizing safety, stabilization, individual needs assessment, and connection to ongoing care. Services include safe housing, food, clothing, personal supplies, access to medical and mental health care, case management, spiritual care, transportation, and coordinated referrals. The director ensures the residential program is developed and implemented, including staff recruitment, training, and retention; budget oversight; defining services; developing program materials; applying best practices; and maintaining a trauma-informed, survivor-centered environment. The role oversees referrals, intake and admission decisions, crisis response coordination, stabilization services, and transition planning. It also includes reporting and interpreting program metrics, evaluating outcomes, and building relationships with referral sources, volunteers, service providers, and community partners. The director provides direct staff supervision, supports staff during crises, and ensures continuity of 24/7 residential care, including filling daytime, weekend, or overnight shifts when needed. The role also leads Bible studies, devotionals, prayer, and worship as needed, and supports residents’ access to appropriate ongoing services and placement options.

Requirements

One or more years of experience working in trauma care.
One or more years of case management experience; trauma-informed case management experience is preferred.
Availability to oversee and ensure staff coverage for 24/7 care as needed during emergency or minimal-staff situations.
Excellent people skills and ability to develop trust with staff and residents.
Attention to detail for tracking and reporting metrics.
Ability to balance programming and administration and meet deadlines.
Knowledge of industry methods and best practices.
Excellent computer skills, including the ability to create spreadsheets, graphs, charts, presentations, and other documents.
Efficient time management to meet weekly deadlines.
Ability to read, analyze, and interpret professional journals and general business periodicals.
Ability to write reports, presentations, blogs, and essays as needed.
Ability to speak publicly and present to different groups as needed.
Ability to apply mathematical concepts such as fractions, percentages, ratios, and proportions in practical situations.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret a variety of technical instructions.
Reliable transportation, a valid state driver’s license, and valid vehicle insurance.
Ability to drive a 15-passenger van and drive on highways for long distances of two hours or more.
Successful completion of background checks and random drug testing during employment.
Physical ability to stand, walk, and drive frequently; vision to see at close and far range and focus; and hearing sufficient for normal conversation and moderate to loud environments for extended periods.
Occasional ability to lift, carry, push, or pull up to 50 pounds; climb stairs; bend or stoop; and kneel or crouch.

Nice To Haves

Licensed Clinical Social Worker or Licensed Professional Counselor credential preferred.
A degree in Social Work or Counseling preferred.
Experience in emergency residential services, crisis intervention, or short-term stabilization preferred.
Experience supervising staff in a residential or social services setting preferred.

Responsibilities

Lead and guide Bible studies, devotionals, prayer, and worship times as needed.
Oversee the creation, implementation, and review of program materials, including schedules, curriculum, handbooks, metrics, deliverables, and supporting materials.
Implement the program’s scope of services, including admission criteria, stabilization services, and transition planning.
Ensure the organization’s mission, core values, and character are reflected throughout the program.
Maintain knowledge of industry best practices and standards and ensure services are trauma-informed and survivor-centered.
Oversee emergency residential housing operations and maintain an environment that supports immediate safety and stabilization.
Develop procedures for timely referrals, admissions, safety assessments, and coordination with service providers.
Consult with survivor leaders, community partners, and referral agencies.
Build relationships with service providers to support residents’ access to ongoing care and appropriate placement options.
Develop an annual strategic plan and corresponding budget, contribute to funding proposals, and ensure the program operates within its approved budget.
Ensure compliance with applicable regulatory and funding requirements.
Submit reports as needed, including metrics, reimbursements, and receipts.
Oversee referral, intake, admission, transition, and exit decisions and processes in accordance with program criteria and policies.
Ensure residents receive timely assessments, individualized stabilization plans, and coordinated referrals.
Facilitate weekly Care Team meetings and additional case consultations as needed.
Supervise program staff, provide regular constructive feedback, and support staff responding to crises using de-escalation practices and established emergency procedures.
Coordinate with qualified medical and mental health professionals when residents need assessment or services beyond the program’s scope.
Address and help resolve conflicts among staff, residents, and other involved parties.
Ensure residential program staff meet deadlines and maintain the confidentiality and security of records, property, and conversations.
Serve as the point of contact for emergencies and incidents, ensuring timely documentation, communication, and follow-up.
Participate in and coordinate alternating on-call CARE team schedules.
Ensure continuity of 24/7 residential care, filling daytime, weekend, or overnight shifts when needed.
Oversee transition planning throughout each resident’s stay to support timely connections to appropriate housing, treatment, or ongoing services.
Lead household implementation of approved emergency plans, including severe weather preparation, evacuation, and continuity of residential care.
Provide direct supervision of direct reports and submit payroll, timesheet, PTO, and other required documentation in a timely manner.
Centralize and disseminate communications across program staff and develop departmental staff culture in accordance with Elijah Rising’s vision.
Develop and enforce program policies and procedures for staff, volunteers, and residents.
Oversee regular staff training and onboarding, ensuring staff have the tools and communication needed to perform their functions.