Emergency Care Program Director

Elijah Rising•Houston, TX

26d

About The Position

The Emergency Care Director oversees Elijah Rising’s Emergency Care Program, including staff, residents, and daily operations. The program provides short-term residential care for survivors of sex trafficking experiencing an immediate crisis who meet admission criteria. It prioritizes safety, stabilization, assessment of individual needs, and connection to ongoing care, with services including safe housing, food, clothing, personal supplies, access to medical and mental health care, case management, spiritual care, transportation, and coordinated referrals. The Director develops and implements the residential program, including recruiting, training, and retaining staff; managing the budget; establishing the scope of services; developing program materials; applying best practices; and maintaining a trauma-informed, survivor-centered environment. The role oversees referrals and intake, coordinates crisis response and stabilization services, and manages transition planning. It also includes tracking and reporting program metrics, evaluating outcomes, and building relationships with referral sources, volunteers, service providers, and community partners. The Director supervises staff and supports continuity of 24/7 residential care, including providing coverage during emergencies or staffing shortages. The role may lead Bible studies, devotionals, prayer, and worship as needed. The position requires reliable transportation, a valid driver’s license and vehicle insurance, and the ability to drive a 15-passenger van and travel long distances. The work involves frequent standing, walking, and driving, with occasional lifting or carrying up to 50 pounds and other physical activities. Reasonable accommodations can be made for individuals with disabilities.

Requirements

At least one year of experience working in trauma care.
At least one year of case management experience; trauma-informed experience is preferred.
Availability to oversee and ensure staff coverage for 24/7 care as needed during emergencies or minimal-staff situations.
Excellent people skills and ability to develop trust with staff and residents.
Detail-oriented approach to tracking and reporting metrics.
Ability to balance programming and administration and meet deadlines.
Knowledge of industry methods and best practices.
Excellent computer skills, including ability to create spreadsheets, graphs, charts, presentations, and other documents.
Ability to manage time efficiently to meet weekly deadlines.
Ability to read, analyze, and interpret professional journals and general business periodicals.
Ability to write reports, presentations, blogs, and essays as needed.
Ability to speak publicly and present to different groups as needed.
Ability to apply practical mathematical concepts, including fractions, percentages, ratios, and proportions.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret a variety of technical instructions.
Reliable transportation, a valid state driver’s license, and valid vehicle insurance.
Ability to drive a 15-passenger van and drive on highways for long distances (two hours or more).
Successful completion of background checks and random drug testing during employment.
Physical ability to meet the stated job demands, with reasonable accommodations available for individuals with disabilities.

Nice To Haves

Licensed Clinical Social Worker or Licensed Professional Counselor.
Degree in Social Work or Counseling.
Experience in emergency residential services, crisis intervention, or short-term stabilization.
Experience supervising staff in a residential or social services setting.

Responsibilities

Lead and guide Bible studies, devotionals, prayer, and worship as needed.
Oversee the creation, implementation, and review of program materials, including schedules, curriculum, handbooks, metrics, deliverables, and supporting materials.
Implement the program’s scope of services, including admission criteria, stabilization services, and transition planning.
Ensure the organization’s mission, core values, and character are expressed throughout the program.
Maintain knowledge of industry best practices and standards and ensure services are trauma-informed and survivor-centered.
Oversee emergency residential housing operations to support immediate safety and stabilization.
Develop procedures for timely referrals, admissions, safety assessments, and coordination with service providers.
Consult with survivor leaders, community partners, and referral agencies.
Build relationships with service providers to support access to ongoing care and appropriate placement options.
Develop an annual strategic plan and corresponding budget and contribute to funding proposals.
Ensure compliance with applicable regulatory and funding requirements and operation within the approved budget.
Submit monthly reports as needed, including metrics, reimbursements, and receipts.
Oversee referral, intake, admission, transition, and exit decisions and processes in accordance with program criteria and policies.
Ensure residents receive timely assessments, individualized stabilization plans, and coordinated referrals.
Facilitate weekly Care Team meetings and additional case consultations as needed.
Supervise program staff, provide regular constructive feedback, and support staff in crisis response, de-escalation, and emergency procedures.
Coordinate with qualified medical and mental health professionals when residents need assessment or services beyond the program’s scope.
Address and help resolve conflicts among staff, residents, and other involved parties.
Ensure residential program staff meet deadlines and maintain confidentiality and security of records, property, and conversations.
Serve as the contact for emergencies and incidents, ensuring timely documentation, communication, and follow-up.
Participate in and coordinate alternating on-call CARE team schedules.
Ensure continuity of 24/7 residential care, filling daytime, weekend, or overnight shifts when needed.
Oversee transition planning throughout each resident’s stay to support timely connections to housing, treatment, or ongoing services.
Lead household implementation of approved emergency plans, including severe-weather preparation, evacuation, and continuity of care.
Provide direct supervision of direct reports and submit payroll, timesheet, PTO, and other required documentation in a timely manner.
Centralize and disseminate communications across program staff and develop staff culture in accordance with Elijah Rising’s vision.
Develop and enforce program policies and procedures for staff, volunteers, and residents.
Oversee regular staff training and onboarding, ensuring staff have the tools and communication needed to perform their functions.