Emergency Access Rep - Patient Access - PT .6 Evenings

Sky Lakes Medical Center•Klamath Falls, OR

11d•Onsite

About The Position

This position is responsible for obtaining and verifying insurance and billing information for all types of insurance. The role involves self-auditing and reviewing charts/registrations daily for completeness, maintaining high accuracy levels (>95%). Additionally, the Emergency Access Rep prepares identification bracelets and paperwork used during patient care, communicates effectively in person and on the telephone, handles stress and makes decisions effectively, assists in training new employees, participates in departmental meetings, and demonstrates competence in core job functions. The role also involves addressing patient, family, and visitor needs and ensuring resolution of concerns. Department-specific duties include assisting Emergency Department staff with patient wayfinding and supporting nursing staff, as well as assisting the Communication Center staff with paging, monitoring hospital environmental and security alarms, and notifying the responsible department for corrective action. The role requires awareness of age-specific, cultural, spiritual, and physical patient needs.

Requirements

Typing, word processing or data entry skills at 50 wpm
Excellent spelling, math and problem-solving skills
Filing skills
Telephone skills
Data entry skills
Ability to work independently and with co-workers
Ability to communicate effectively with patients and professionals
Ability to prioritize, organize, and attend to detail
Medium physical demand level capabilities required
Must be able to sit, walk and stand for extended periods of time
Ability to lift up to 40 pounds
Ability to push wheelchair with up to 250 pounds
Ability to assist a patient in and out of a chair, wheelchair
Ability to ride in an elevator
Strong visual and auditory abilities
Clear and legible handwriting

Nice To Haves

Medical terminology
Medical or Clerical experience

Responsibilities

Obtaining and accurately verifying insurance and billing information for all types of insurance.
Self-auditing and reviewing charts/registrations daily for completeness maintaining high accuracy levels (>95%).
Preparing identification bracelets and paperwork used during patient care and routing it appropriately in a timely manner.
Communicating effectively in person and on the telephone with various personality types.
Handling stress, working under pressure, and making decisions effectively.
Assisting in the training and orientation of new employees within the department.
Participating in departmental meetings, discussions, and supporting the organization’s mission, vision, values, and strategic plan.
Demonstrating competence in job responsibilities through proficiency testing, skill demonstration, and adherence to organizational standards.
Addressing patient, family, and visitor needs while ensuring resolution of concerns by contacting the appropriate department.
Prioritizing work, organizing tasks efficiently, and attending to detail.
Assisting the Emergency Department staff when needed, including patient wayfinding and supporting Nursing staff.
Assisting the Communication Center staff when needed, performing routine, emergency and code paging according to established procedures.
Monitoring hospital environmental system alarms and security systems and notifying responsible department for corrective action.
Demonstrating awareness of age specific practices of the patient(s).
Demonstrating awareness of cultural and spiritual practices of the patient(s).
Demonstrating awareness of the functional status and physical needs of our patient(s).
Performing other duties as assigned.