Patient Access Rep | Emergency Department | Outpatient
About The Position
Performs admission functions for all patients in the Emergency Department and Outpatient setting. Responsible for admissions and outpatient procedures, verifying insurance eligibility, and interviewing patients or their representatives for necessary information. This role also involves obtaining signatures, providing information on hospital policies and patient rights, collecting payments, and referring patients for financial counseling. Additionally, the role involves answering phones, maintaining supplies, and supporting new employee onboarding. Specific duties vary between clinic and hospital settings, including appointment scheduling and referral handling in clinics, and overhead paging in hospitals.
Requirements
- Able to effectively communicate in English, both verbally and in writing
- Maintains regulatory requirements
- Wears identification while on duty; uses computerized time system correctly
- Actively participates in the department’s performance improvement activities, as requested
- Represents the organization in a positive and professional manner
- Complies with all organizations policies
- Excellent interpersonal and customer service skills
- Excellent organizational skills and attention to detail
- Ability to function well in a high-paced and at times stressful environment
- Teamwork and collaboration
- Professionalism and strong work ethic
- Ability to remain in a stationary position, often standing or sitting for prolonged periods.
- Ability to move about to accomplish tasks or moving from one worksite to another.
- Able to constantly communicate with others to exchange information.
- Ability to constantly assess the accuracy, neatness and thoroughness of the work assigned.
- Ability to wear personal protective gear correctly.
- Occasionally light work that includes moving objects up to 20 pounds.
- Occasionally requires repeating motions that may include the wrists, hands and/or fingers.
Nice To Haves
- High school graduate or equivalent preferred
- Some administrative/clerical experience preferred
- Occasionally encounter noisy environments.
Responsibilities
- Performs admission functions for all patients.
- Responsible for admissions and outpatient procedures and verifying insurance eligibility.
- Interviews patients or their representative, where admission is unscheduled, for personal information or verifying information already on file, including emergency numbers and insurance information.
- Obtains signatures on general consent.
- Provides information to the patient/representative about billing, complaint process, patient rights, HIPPA and visiting hours.
- Distributes organization literature.
- Responsible for collection of payments, recording, and forwarding to Patient Financial Services.
- Refers patient to the Patient Financial Counselor when financial arrangements need to be made.
- Answers the phone and communicates information to the appropriate person.
- Maintains supplies in a neat and orderly environment.
- Supports the orientation and onboarding of new employees.
- Schedules appointments and handles all referrals (Clinic Setting).
- Monitor providers schedules (Clinic Setting).
- Addresses any pre-appointment communications (Clinic Setting).
- Handles all overhead paging (Hospital Setting).
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
