ELP Team Member - Temple University

Follett Higher Education•Philadelphia, PA

4h•Onsite

About The Position

The ELP Team Member is a student of the campus where the bookstore is located and provides customer service in support of store operations. The role is part of Follett Higher Education’s Experiential Learning Platform (ELP), an operating model that turns the campus store into a real-world learning environment where students gain leadership, business, and career-ready skills through hands-on work experience. The position involves assisting customers, processing sales and online orders, handling cash and other payments, maintaining merchandise and the sales floor, and following safety and loss-prevention procedures. Team members may also assist with training new team members and are required to maintain availability that meets business needs.

Requirements

Must be a student of the campus where the bookstore is located.
High school diploma or equivalent.
General computer skills.
Verbal and written communication skills.
Maintain availability that meets business needs.
Able to stand, walk, and smile for extended periods.
Able to stoop and kneel.
Able to push, pull, lift, or carry up to 35 pounds.
Able to ascend or descend ladders, stairs, and ramps.

Responsibilities

Greet customers, assist with product and merchandise inquiries, and help maintain a solutions-focused customer service culture and exceptional customer experience.
Complete online orders promptly and use order-processing and shipping applications.
Operate the POS system, accept payments, give change, bag purchases, apply eligible discounts, start up and shut down registers, troubleshoot, count down registers, conduct cashier audits, and balance cash drawers and related payment records.
Follow proper cash-handling and secure-transaction procedures.
Perform data entry or place book and merchandise orders as directed by the manager.
Research chargebacks, late orders, and shipping requisitions to answer inquiries and resolve problems.
Carry and shelve inventory; pull and package merchandise for vendor returns as needed; straighten merchandise, stock shelves, price merchandise, and assist with displays and signs.
Perform cleaning duties as needed, including mopping, vacuuming, cleaning shelves, and taking out trash.
Follow company safety and loss-prevention procedures, test the EAS security system daily, investigate and resolve alarms, log EAS activations, and manage inventory control tags according to company standards.
Assist with training new team members.
Perform other duties as assigned.