ELP Team Lead - Texas State University

Follett Higher Education•San Marcos, TX

About The Position

Follett Higher Education is an educational service provider and omnichannel retailer that supports students, faculty, staff, parents, and fans with course materials, learning tools, and retail services. Its Experiential Learning Platform (ELP) transforms campus stores into real-world learning environments where students gain leadership, business, and career-ready skills through hands-on work experience. The ELP Team Lead works with the ELP Student CEO, Department Manager(s), or Store Manager to receive, price, and stock merchandise to meet customer needs and support sales and profits. The role assists Team Members with store work, ensures appropriate initial and ongoing training—including compliance training—and serves as leader on duty when the ELP Student CEO or Store Manager is absent. The Team Lead may open and close the store and helps ensure bookstore property and team members are safe and secure.

Requirements

1–3 years of retail or customer service experience.
Basic computer skills, including creating and saving text documents and creating and sending emails.
General computer skills.
Attention to detail when performing transactions.
Self-motivated and able to multitask with minimal supervision.
Proactively meet internal and external customer needs.
Use effective work methods and consistently meet commitments.
Use sound judgment and decision-making skills.
Communicate clearly, concisely, and positively.
Willingness to work a flexible schedule, including evening and weekend hours.
Ability to consistently walk and stand.
Ability to lift 25–50 pounds and move merchandise using proper equipment.

Nice To Haves

Associate's degree or equivalent preferred.
Previous leadership or supervisory experience preferred.
Previous experience in a retail environment preferred.

Responsibilities

Lead the work activities of Team Members and Seasonal Team Members.
Plan and supervise department team activities according to established guidelines as necessary.
Ensure new and existing team members receive training that supports success in their roles.
Assist customers and suggest items based on their interests.
Ensure shelves and displays are stocked, restocked, and maintained to company standards.
Participate in events on or off campus as needed.
Lead and assist with processing online orders, including entering sales, pulling and preparing merchandise for pickup or shipment, communicating order status to customers, and performing periodic website maintenance.
Ensure markups and markdowns are completed according to schedule.
Greet and assist customers in finding textbooks and other store items.
Interface with publishers, faculty, staff, coworkers, Home Office associates, and vendors to answer routine inquiries, resolve problems and complaints, request status reports, and take book orders by telephone.
Write letters or memoranda to faculty and publishers as needed.
Respond to routine questions from students, faculty, staff, alumni, publishers, and other customers.
Promote and participate in a solution-focused, Hassle-Free customer service culture and exceptional customer experience.
Serve as key holder and open or close the store in the absence of Management.
Act as Manager on Duty when needed.
Help ensure bookstore property and team members are safe and secure.