ELP Team Lead - Texas State University

Follett Corporation•San Marcos, TX

16h•Onsite

About The Position

The ELP Team Lead supports Follett Higher Education’s Experiential Learning Platform, an operating model that turns the campus store into a real-world learning environment where students develop leadership, business, and career-ready skills through hands-on work experience. Working closely with the ELP Student CEO, Department Manager(s), or Store Manager, the Team Lead helps receive, price, and stock merchandise to meet customer needs and support store sales and profits. The role also assists team members with store work and ensures they receive appropriate initial and ongoing compliance training. In the absence of the ELP Student CEO or Store Manager, the ELP Team Lead acts as leader on duty, responds to customer and team-member concerns, and may open or close the store while helping ensure the safety and security of store property and team members. The position leads team activities, assists customers, supports online order processing and store merchandising, and contributes to a solution-focused customer experience.

Requirements

One to three years of retail or customer service experience.
Basic computer skills, including creating and saving text documents and creating and sending emails.
General computer skills.
Attention to detail and accuracy when performing transactions.
Ability to work independently with minimal supervision and manage multiple tasks.
Proactively meet internal and external customer needs.
Use effective work methods and consistently meet commitments.
Sound judgment and decision-making skills.
Clear, concise, and positive communication skills.
Willingness to work a flexible schedule, including evenings and weekends.
Ability to walk and stand consistently, lift 25–50 pounds, and move merchandise using proper equipment.

Nice To Haves

Associate’s degree or equivalent.
Previous leadership or supervisory experience.
Previous experience in a retail environment.

Responsibilities

Plan and supervise department team members’ activities according to established guidelines.
Ensure new and existing team members receive appropriate training, including ongoing compliance training.
Assist customers and suggest merchandise based on their interests; help customers find textbooks and other store items.
Ensure shelves and displays are stocked, restocked, and maintained according to company standards.
Participate in events on and off campus as needed.
Lead and assist with online order processing, including entering sales, pulling and preparing merchandise for pickup or shipment, communicating order status, and performing periodic website maintenance.
Ensure markups and markdowns are completed according to schedule.
Communicate with publishers, faculty, staff, coworkers, Home Office associates, and vendors to answer routine inquiries, resolve problems and complaints, request status reports, and take book orders by telephone.
Write letters or memoranda to faculty and publishers as needed.
Respond to routine questions from students, faculty, staff, alumni, publishers, and other customers.
Promote and participate in a hassle-free customer service culture focused on solution-based selling and an exceptional customer experience.
Serve as key holder and open or close the store in the absence of management.
Act as Manager on Duty when needed.
Help ensure bookstore property and team members are safe and secure.