Elite Stylist
About The Position
The Elite Stylist engages with guests, consults with them about their hair care needs, and recommends products and services. The role delivers quality professional services with an emphasis on the guest’s total look, while supporting the Experience Manager and Assistant Services Manager. The stylist focuses on performance, including service sales and productivity; people, including guest service; and process, including operating procedures and compliance standards. The position calls for a passion for the beauty industry, exceptional guest service, and the ability to learn and communicate product knowledge.
Requirements
- Cosmetology license.
- Previous relevant work experience.
- Proficiency with salon techniques for haircutting, hair color, lightening, styling, texture, treatments, extensions, makeup, brow services, and ear piercing where applicable, or an aptitude to develop skills across service categories.
- Proficiency in using the equipment and chemicals needed to perform technical work.
- Proficiency in demonstrating, recommending, and selling professional hair care and makeup products.
- Developed communication skills.
- Ability to work independently and as part of a team.
- Ability to build and maintain strong customer relationships and develop a clientele.
- Ability to work a flexible schedule that includes days, evenings, weekends, and holidays.
Responsibilities
- Perform hair design, haircuts, color, texture services, hair treatments, styling, updos, perms, blowouts, keratin treatments, extensions, makeup applications, brow services, and ear piercing where applicable.
- Meet or exceed the average weekly sales goal of $1,900 and hair-service productivity goals through exceptional guest service, while contributing to store goals for retail and service sales, guest loyalty, credit, and retail shrink.
- Demonstrate products to guests to support sales and the guest service experience.
- Support in-store events, promotions, and marketing initiatives.
- Stay informed about industry trends, products, and services, and understand their ingredients and benefits to better serve guests.
- Maintain prompt and regular attendance.
- Develop guest relationships through consultations and appropriate retail and service recommendations.
- Serve all guests, including walk-in guests, in a timely and efficient manner.
- Partner with skin therapists and the retail team to provide a well-rounded, total-store guest experience.
- Build professional relationships with peers and brand partners to support collaborative guest service.
- Share the benefits of the guest loyalty program, including credit and the Ulta Beauty app, with guests in the salon and on the salesfloor.
- Attend mandatory trainings and meetings for continued professional development.
- Know and ensure compliance with company policies, procedures, and standards.
- Follow safety, sanitation, infection-control procedures, and state board guidelines before, during, and after services.
- Follow established service protocols to provide a consistent guest experience.
- Use booking and clientele systems to book return services and event appointments.
- Communicate supply needs to the Experience Manager and ensure guest readiness.
- Maintain operational standards and cleanliness in the salon, salesfloor, restrooms, backroom, break area, and other assigned areas.
- Follow the Ulta Beauty dress code.
- Protect company assets by following loss-prevention practices and providing exceptional guest service.
- Perform other operational tasks as directed.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
