Eligibility Worker (Public Benefits Specialist)

State of Oregon•Lebanon, PA

2d•Onsite

About The Position

The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community. Opportunity awaits! Put your customer service and problem-solving skills to work with the Oregon Eligibility Partnership (OEP). As an Eligibility Worker, you’ll help individuals and families access essential medical, food, cash, and childcare benefits. You’ll interview customers, apply program rules, make eligibility decisions, and provide person-centered service to people from diverse backgrounds. Your work will make a meaningful difference while helping create a welcoming and inclusive environment. Bring your communication skills, compassion, and commitment to helping others—and grow your career with ODHS!

Requirements

A valid driver’s license and acceptable driving record are required for this position.
One (1) year of experience working at the Human Services Specialist 1 level for the State of Oregon; OR Two (2) years of experience working with the public, providing assistance and interpreting and applying policies, rules, or guidelines; OR An associate degree in a Behavioral Science, Social Science or a closely related field AND six (6) months of experience working with the public, providing assistance and interpreting and applying policies, rules, or guidelines; OR An equivalent combination of education, training, and experience relative to the class concept.
Experience communicating decisions regarding the approval or denial of benefits or services and explaining rules, procedures, or other complex information verbally and in writing.
Experience completing high-volume work while meeting established deadlines and maintaining accuracy in data entry and document review.
Experience handling confidential or sensitive information in accordance with established policies, procedures, or confidentiality requirements.
Experience providing person-centered customer service using a trauma informed approach.
Experience gathering and applying information from individuals to understand their needs, respond appropriately, and complete work accurately.
Experience collaborating with internal or external partners to coordinate work, exchange information, resolve issues, or achieve shared goals.
Within three days of hire, you will be required to complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States.

Responsibilities

Interview applicants in-person to gather and assess information for benefits we administer, such as Supplemental Nutrition Assistance Program (SNAP), Long Term Care (LTC) services, Temporary Assistance to Needy Families (TANF), Employment Related Day Care (ERDC), and various Medicaid (Health insurance) programs.
Perform a high volume of face-to-face interviews determining eligibility, redeterminations, and periodic reviews.
Assist customers in-person who are receiving or applying for benefits.
Communicate eligibility decisions to applicants.
Provide person-centered services with a trauma-informed approach to identify needs.
Be responsible for accurate and timely eligibility determinations.
Create a work environment where everyone feels welcomed, appreciated and valued.
Participate in professional development opportunities and ongoing education of cultural awareness.