Eligibility Worker (Public Benefits Specialist)
About The Position
The Oregon Department of Human Services (ODHS) Oregon Eligibility Partnership (OEP) White City team is seeking a talented individual who has experience interviewing applicants to determine eligibility for programs and services through a trauma informed lens. This is a meaningful career that serves Oregon’s most vulnerable community members. The Oregon Eligibility Partnership (OEP) is a program within ODHS that determines eligibility for people living in Oregon who apply for medical, food, cash and childcare benefits through the ONE eligibility system. OEP plays a critical part in the eligibility process that moves beyond integration and equality, focusing on equity of services and providing timely, accurate, and necessary eligibility determinations through a person-centered approach.
Requirements
- One (1) year of experience working at the Human Services Specialist 1 level for the State of Oregon; OR
- Two (2) years of experience working with the public, providing assistance and interpreting and applying policies, rules, or guidelines; OR
- An associate degree in a Behavioral Science, Social Science or a closely related field AND six (6) months of experience working with the public, providing assistance and interpreting and applying policies, rules, or guidelines; OR
- An equivalent combination of education, training, and experience relative to the class concept.
- Experience communicating complex and technical information clearly, both verbally and in writing, to people from diverse backgrounds.
- Experience independently managing workload using time management, organization, and prioritization skills to consistently meet deadlines.
- Experience staying calm and professional when working with customers in challenging or emotional situations.
- Experience accurately applying complex rules and policies to various types of cases or circumstances.
- Experience conducting work that requires attention to detail, particularly with data entry and reviewing documents.
- Experience developing collaborative relationships with colleagues that foster trust, inclusivity, and respect.
- Must complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States within three days of hire.
- May require a valid driver’s license or other acceptable method of transportation.
Nice To Haves
- A cover letter is encouraged (but not required).
Responsibilities
- Interview applicants in-person and by phone to gather and assess information for benefits we administer, such as Supplemental Nutrition Assistance Program (SNAP), Long Term Care (LTC) services, Temporary Assistance to Needy Families (TANF), Employment Related Day Care (ERDC), and various Medicaid (Health insurance) programs.
- Perform eligibility determinations, redeterminations, and periodic reviews.
- Assist customers in-person and over the phone who are receiving or applying for benefits.
- Communicate eligibility decisions to applicants.
- Provide person-centered services with a trauma-informed approach to identify needs.
- Be responsible for accurate and timely eligibility determinations.
- Create a work environment where everyone feels welcomed, appreciated and valued.
- Participate in professional development opportunities and ongoing education of cultural awareness.
Benefits
- ODHS Employee Resource Group communities that promote shared learning.
- Cost of Living Adjustments.
- Annual salary increases (until you reach the top of the listed salary range).
- Amazing benefits package.
- Possible eligibility for the Public Service Loan Forgiveness Program.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
