Benefit & Eligibility Worker (Public Benefits Specialist)
About The Position
The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community. Can you communicate in both English and Spanish? Bilingual skills strengthen our service to diverse communities. This skill is not required, but candidates who have it will receive preference. Opportunity awaits! Imagine being a guiding light for those in need. As a Benefit & Eligibility Worker (Public Benefit Specialist), you have an opportunity to embrace diversity, equity, inclusion, and respect as you build trust during difficult moments. Make a difference in people's lives while nurturing your career.
Requirements
- A valid driver’s license and acceptable driving record are required for this position.
- One year of experience working at the Human Services Specialist 1 level for the State of Oregon; OR
- Two years of experience working with the public, providing assistance and interpreting and applying policies, rules, or guidelines; OR
- An associate degree in a Behavioral Science, Social Science or a closely related field AND six months of experience working with the public, providing assistance and interpreting and applying policies, rules, or guidelines; OR
- An equivalent combination of education, training, and experience relative to the class concept.
- Experience using active listening by, focusing on what others share, checking understanding, and responding with correct information and next steps.
- Experience following organizational policies and processes to complete daily work.
- Experience sharing information clearly, respectfully, and accurately in both verbal and written communication.
- Experience adjusting work practices in response to changes in client needs, service requirements, policies, or operations.
- Experience organizing workload to complete tasks and meet established deadlines.
Nice To Haves
- Bilingual skills in Spanish and English.
Responsibilities
- Perform eligibility determinations, redeterminations, and periodic reviews.
- Conduct interviews with applicants applying for benefits.
- Communicate eligibility decisions to applicants.
- Provide person-centered services with a trauma-informed approach to support needs.
- Handle correct and prompt eligibility determinations across the state.
- Create a work environment where everyone feels welcomed, appreciated and valued.
- Participate in professional development opportunities and ongoing education of cultural awareness.
Benefits
- ODHS Employee Resource Group communities that promote shared learning.
- Cost of Living Adjustments.
- Annual salary increases (until you reach the top of the listed salary range).
- Amazing benefits package.
- Possible eligibility for the Public Service Loan Forgiveness Program.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
