Eligibility Worker II

Hidalgo County•Edinburg, TX

About The Position

The Eligibility Worker II provides reception and assistance to clients applying for assistance or seeking information. The role maintains a daily appointment schedule, generally using 30-minute appointments and, when directed, 15-minute appointments. Appointments may include greeting clients, assessing needs, verifying bills and SAVE information, and determining eligibility or program qualifications. Work volume may increase during peak seasons, requiring schedule adjustments to accommodate workload, procedural updates, funding issues, and compliance measures. The worker performs public-facing and office-support duties, including answering telephones, faxing, copying, maintaining reception and client areas, organizing files, preparing correspondence and forms, and submitting weekly electronic and written reports. The employee is evaluated annually for accuracy, completeness, and neatness. Duties and work areas may change with service-area needs and public demand.

Requirements

Bachelor’s or associate degree from an accredited college or university in Social Work or a related field; direct work experience may be applicable.
One year of work experience with related social service programs.
Strong mathematical skills and legible writing.
Excellent public relations skills and enjoyment of working with people.
Ability to understand and follow instructions, and to request clarification when needed.
Ability to understand federal, state, and/or private funding criteria for service delivery.
Bilingual in both oral and written communication.
Computer knowledge for electronic reporting.
Working knowledge of business English, spelling, arithmetic, office practices and procedures, and departmental rules and regulations.
Sound organizational skills; self-starter, people-oriented, and willing to follow instructions.
Current valid Texas driver’s license.
Valid liability insurance while employed.
Notary Public certification is a final condition of employment.
Punctuality and reliable attendance.
Ability to accommodate changing duties, work areas, workload, and public demand.

Responsibilities

Greet and assist applicants and visitors in a friendly, polite, and courteous manner.
Assess client needs, income eligibility, and program qualifications in accordance with agency procedures, policies, and program criteria.
Evaluate, plot, and authorize utility assistance for eligible clients according to predetermined quotas.
Complete client appointments within the directed 30-minute or 15-minute appointment schedule.
Maintain a margin of error of 10% or less in daily case determinations.
Answer telephones, fax and copy documents, and maintain a clean reception area.
Comply with field rotations to satellite offices and information desks as directed.
Attend mandatory in-house, instructional, and out-of-town trainings.
Conduct outreach activities and respond to community needs when instructed.
Follow up on and report outcomes of referrals to agencies when instructed.
Assist in developing community resources to meet anticipated client needs when instructed.
Relay information to the public according to instructions from the Executive Director and/or Program Specialist.
Maintain an organized personal filing system and assist with general office and clerical requirements.
Type forms, correspondence, and other departmental materials, and proofread work for accuracy and neatness.
Prepare accurate electronic and written reports for weekly submission.
Maintain punctuality and a good attendance record, and comply with personnel policies.
Maintain clean client lobbies, restrooms, personal office areas, and satellite offices for neatness, safety, and sanitation.
Perform other duties assigned by the immediate supervisor and/or Executive Director.
Write legibly and communicate clearly in English or Spanish.