Eligibility Technician 1 (PCN 068271M)

State of Alaska•Wasilla, AK

1d•Onsite

About The Position

The Eligibility Technician 1 is an entry-level role on the Division of Public Assistance’s statewide eligibility workflow team. The position handles case management and workflow involving limited interpretation and application of policies and procedures. As a first point of contact for clients through the Virtual Contact Center, office lobbies, and non-lobby access points, the technician performs technical eligibility determination work. The work requires attention to detail and adherence to policies, regulations, and processes so Alaskans in need receive timely benefit determinations, accurate information, and guidance to resources. The Division of Public Assistance promotes self-sufficiency and provides basic living expenses to Alaskans in need. The division aims to serve clients, families, and communities with respect, honor cultural, geographic, and economic diversity, and involve communities in decisions and service delivery. The role offers staff training and opportunities for career advancement within the agency, as well as a competitive benefits package, flexible work schedules, and job stability. The work location is 855 W Commercial Drive, Wasilla, Alaska. This position is open to Alaskan residents only.

Requirements

One year of experience applying statutes, regulations, program requirements, or similar criteria or guidelines to process, review, and evaluate documents or comparable work; and/or experience involving extensive person-to-person contact, such as explaining policies or services, exchanging information about requirements, providing instruction or training, interviewing or counseling individuals, or similar work.
Post-secondary education may substitute for required experience; 2.67 undergraduate semester credits or 4 quarter credits equal one month of experience.
Applicants must be Alaskan residents.
The ideal candidate demonstrates attention to detail, interpersonal skills, computer skills, customer service, and self-management.

Responsibilities

Handle case management and eligibility workflow with limited interpretation and application of policies and procedures.
Serve as a first point of contact for clients through the Virtual Contact Center, office lobbies, and non-lobby access points.
Perform entry-level technical eligibility determinations by applying policies, regulations, and processes.
Help ensure clients receive timely benefit determinations, correct information, and guidance to resources.