Food & Nutrition Services - Eligibility Team Lead
About The Position
The Food and Nutrition Services (FNS) program plays a crucial role in helping low-income households access the nutritious food they need to thrive. The mission is to end hunger, improve nutrition, and strengthen the community's health. As a Food and Nutrition Services Lead Worker, you will support this mission by guiding staff, reviewing cases, and ensuring high-quality service delivery. This position is based at the Swinburne office in Raleigh, with occasional travel to regional offices. Wake County employees play an active role in departmental emergency readiness and may experience temporary changes in duties or work schedules when needed.
Requirements
- Associate's degree in Human Services or a related field
- Two years of job-related experience
- Equivalent education and experience are accepted
- Adaptability
- Accountability
- Ability to apply complex policy to determine client budgets
- Proficient in calculating client budgets
- Ability to review and assess financial information
- Strong Attention to Detail
- Stress tolerance
- Values Diversity
- Client/Customer Service oriented
- Excellent Communication (verbally and written)
- Well developed interpersonal skills
- Ability to utilize office equipment and other relevant technology (software and systems) to meet business needs (e.g., Microsoft Office, NC FAST, and Hyland OnBase)
Nice To Haves
- Determining eligibility for a State or County Department of Social Services program (Medicaid, Food and Nutrition Services, Work First, Child Care Subsidy, Child Support, WIC or Energy Assistance Program)
- Human Services Technician role supporting any Human Services program in a county or state Department of Human Services or Social Services agency
- Determining eligibility for a Financial or Insurance Provider for financial assistance or insurance claims
- Assessing the financial capabilities and need for financial assistance (e.g. Financial Counseling)
- Direct clerical or customer services support to a Medicaid, Food and Nutrition Services, Work First, or Child Care Subsidy Program within a State or County Department of Social Services
- Experience working with the homeless population
- Spanish language skills preferred but not required
Responsibilities
- Answer staff policy questions with confidence and clarity
- Prepare and deliver mini-trainings to support staff development
- Meet regularly with trainees to mentor, monitor progress, and check work
- Maintain case management responsibilities for vacant caseloads or when caseworkers are out
- Conduct quality reviews of staff casework
- Assign work and help maintain smooth workflow across the team
- Respond to inquiries from the general public and facility personnel
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
