Eligibility System Tester (MOA II)

State of Illinois • Springfield, MO

6d • Hybrid

About The Position

The Department of Healthcare and Family Services, Bureau of Eligibility Systems is seeking to hire an Eligibility System Tester. The candidate will join a talented team of colleagues working to improve the lives of Illinoisans by assuring the HFS programs and systems provide health coverage to eligible Illinoisans consistent with State and Federal requirements. As a Senior Tester, the candidate will work collaboratively with individuals across the bureaus as well as in other bureaus and other State agencies to design, test and implement changes to the Integrated Eligibility System which is used by staff statewide to determine and maintain eligibility for public benefits such as the Medicaid program administered by HFS. The ideal candidate will have a high attention to detail and excellent communication skills that allows them to document findings thoroughly and accurately and to interpret and explain complex materials. The candidate should enjoy problem solving and possess critical thinking skills. They should thrive in a fast-paced work environment that requires prioritization of multiple ongoing work streams and working collaboratively as a part of a team. HFS values employees with different backgrounds, life experiences, and talents. We work in a spirit of teamwork to help millions of Illinoisans access high quality healthcare and fulfill child support obligations to advance their physical, mental, and financial well-being. We provide healthcare coverage for children and adults through Medicaid and other medical programs, and we help ensure that children receive financial resources from both their parents through Child Support Services. The HFS Office of the Inspector General investigates, audits and reviews program activity to ensure the integrity of our programs is maintained. HFS is committed to promoting and preserving a workplace culture that embraces diversity, equity, and inclusion. We welcome and value employees with different backgrounds, life experiences, and talents. It is the collective sum of our individual differences that provides a broad perspective, leading to greater innovation and achievement. In recruiting for our team, we recognize the unique contributions of each applicant regardless of culture, ethnicity, race, national origin, sex, gender identity and expression, age, religion, disability, and sexual orientation. HFS is an equal opportunity employer.

Requirements

• Requires knowledge, skill, and mental development equivalent to completion of four (4) years of college, supplemented by a master's degree in business or public administration, with coursework in areas such as economic theory, accounting and finance, organizational theory, and operations research.
• Requires three (3) years progressively responsible professional experience in management operations analysis

Nice To Haves

• Minimum of one (1) year of experience conducting user acceptance testing of system functionality, preferably within an Integrated Eligibility System (IES) in Illinois
• Minimum of two (2) years of work experience with Medical Programs administered by a Health and Human Services such as Modified Adjusted Gross Income (MAGI), Assistance to the Aged, Blind, and Disabled (AABD), and All Kids within the IES or a similar public benefits eligibility system, preferably in Illinois as a Human Services Caseworker (HSC) or a Social Services Career Trainee (SSCT)
• Minimum of two (2) years of experience reviewing and interpreting complex information and communicating it to a variety of audiences
• Minimum of one (1) year of experience documenting processes, evaluating their effectiveness, and implementing changes as needed
• Minimum of two (2) years of experience utilizing Microsoft Office software products, including but not limited to Microsoft Excel to analyze data

Responsibilities

• Serves as an Eligibility System Tester by conducting independent complex duties in the research, monitoring and analysis for Integrated Eligibility System (IES), Application for Benefits Eligibility (ABE), Manage My Case (MMC) systems
• Conducts comprehensive analytical research of IES, ABE and MMC activity and their impact across systems
• Researches and analyzes the effectiveness of protocols, policy implementation and communication
• Serves a liaison with other agencies/organization/intra-agency regarding the systems
• Attends various meetings to identify priority areas for requirements and design, for testing, to discuss issues and successes of testing
• Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above

Benefits

• Health, Life, Vision, and Dental Insurance
• Pension Plan
• Paid Parental Leave
• Deferred Compensation Program and other pre-tax benefit programs (Medical/Daycare)
• Employees earn (12) paid Sick Days annually.
• New Employees earn (10) paid Vacation Days their first year of service and can earn up to (25) paid Vacation Days annually.
• Employees earn (3) paid Personal Days annually.
• (13-14) paid holidays annually (based on start date)

What This Job Offers

• Job Type: Full-time
• Career Level: Senior