ELIGIBILITY SUPERVISOR - SES - 60050239

State of Florida•Pensacola, FL

17d•Onsite

About The Position

This is professional work supervising Eligibility Specialists. The primary duty of this position is to communicate with, motivate, train and evaluate employees' performance; plan and direct their work; and to lead their team in such a manner that it enhances customer service and the goals of the agency. Applicants should have excellent people and computer skills.

Requirements

Two years or more of Paraprofessional experience in a position where the major responsibility was determining eligibility, conducting interviews, providing counseling, recruiting, billing, or collecting accounts, checking credit, processing insurance policies or claims or providing customer service.
OR have an Associate’s degree.
OR 60 semester or 90 quarter hours of college can substitute for the experience
Minimum of two years of processing experience in the ESS program as an Economic Self-Sufficiency Specialist I or an Economic Self-Sufficiency Specialist II (Eligibility Specialist I or Eligibility Specialist II.)
Must be willing to travel.
Knowledge of policies and procedures for all ACCESS programs.
Knowledge of interviewing techniques.
Knowledge of methods of compiling, organizing and analyzing data.
Knowledge of applicable mainframe systems and software applications.
Skill in operating a personal computer.
Ability to supervise people.
Ability to coordinate the operations and activities of a unit.
Ability to interpret and apply complex information concerning policies and procedures related to ACCESS programs.
Ability to develop and deliver public presentations.
Ability to investigate complaints.
Ability to meet and deal with the public in a variety of situations.

Nice To Haves

Applicants who are bi-lingual are desired

Responsibilities

Communicate with, motivate, train and evaluate employees' performance
Plan and direct their work
Lead their team in such a manner that it enhances customer service and the goals of the agency