ELIGIBILITY SUPERVISOR - SES - 60052543

State of Florida•Quincy, FL

19h•Onsite

About The Position

This is professional work supervising Economic Self-Sufficiency Specialists. The primary duty of this position is to communicate with, motivate, train and evaluate employees' performance; plan and direct their work; and to lead their team in such a manner that it enhances customer service and the goals of the agency. This position will be located at the Quincy, FL Service Center. This advertisement is an internal agency opportunity; therefore, only persons already employed by the Department of Children and Families are eligible to apply. A completed State of Florida application must be submitted in order to be considered for this position. It is the policy of the Florida Department of Children and Families that any applicant being considered for employment must successfully complete a State and National criminal history check as a condition of employment before beginning employment, and, if applicable, also be screened in accordance with the requirements of Chapter 435, F.S., and Chapter 408, F.S. No applicant may begin employment until the background screening results are received, reviewed for any disqualifying offenses, and approved by the Agency. Background screening shall include, but not be limited to, fingerprinting for State and Federal criminal records checks through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies. A skills assessment test will be administered as part of the application process for this position.

Requirements

Two years or more of Paraprofessional experience in a position where the major responsibility was determining eligibility, conducting interviews, providing counseling, recruiting, billing, or collecting accounts, checking credit, processing insurance policies or claims or providing customer service
OR have an Associate’s degree
OR 60 semester or 90 quarter hours of college can substitute for the experience
Minimum of two years of processing experience in the ESS program as an Economic Self-Sufficiency Specialist I or an Economic Self-Sufficiency Specialist II (Eligibility Specialist I or Eligibility Specialist II)
Must be willing to travel
Excellent people and computer skills
Actively pursues learning and development opportunities
Uses effective and efficient learning techniques to acquire and apply new knowledge and skills
Works with new material or information to grasp its implications
Receives and interprets verbal messages and other cues such as tone or body language in ways that are appropriate to situations
Listens to what other people are saying and asks questions as appropriate
Expresses information verbally to others
Ability to effectively convey ideas and thoughts
Ability to understand your audience while conveying information
Understands written sentences and paragraphs in work related documents
Uses correct English, grammar, punctuation and spelling to communicate thoughts, ideas and information and messages in writing
Is able to write clearly and succinctly in a variety of communication settings and styles
Can get messages across that have the desired effect
Motivates, develops, and directs people as they work
Identifies the best people for the job
Gives timely, specific feedback and helpful on-the-job coaching
Creates enthusiasm, a feeling of investment and a desire to excel
Identifies problems, determines accuracy and relevance of information
Uses sound judgment to generate and evaluate alternatives, and to make recommendations
Identifies key causes and things that must be changed to achieve a goal
Identifies and cultivates relationships with key stakeholders
Fosters commitment and team spirit
Works with others to achieve goals
Organizes work, sets priorities, determines resource requirements, and determines short or long-term goals and strategies to achieve them
Observes and evaluates the outcomes of a problem solution to identify lessons learned or redirect efforts
Manages and resolves conflicts, grievances, confrontations or disagreements in a constructive manner to minimize negative personal impact
Brings substantive conflicts and disagreements into the open and attempts to resolve them while maintaining positive internal and external working relationships
Easy to talk to or deal with; friendly
Is sensitive to and patient with the interpersonal anxieties of others
Builds rapport well; is a good listener
Is an early knower, getting informal and incomplete information in time to do something about it
Anticipates and responds to opportunities created by change
Leads change in people, structure, and processes that move the organization from where we are now to where we want to be
Produces exceptional results by seeking, generating and encouraging new ways of doing things
Sets goals and manages performance and progress towards these goals
Knowledge of policies and procedures for all ACCESS programs
Knowledge of interviewing techniques
Knowledge of methods of compiling, organizing and analyzing data
Knowledge of applicable mainframe systems and software applications
Skill in operating a personal computer
Ability to supervise people
Ability to coordinate the operations and activities of a unit
Ability to interpret and apply complex information concerning policies and procedures related to ACCESS programs
Ability to develop and deliver public presentations
Ability to investigate complaints
Ability to meet and deal with the public in a variety of situations
Successfully complete a State and National criminal history check
Be screened in accordance with the requirements of Chapter 435, F.S., and Chapter 408, F.S.